Hi;is there any way to change the IP addresses of the Cisco Unified CM Configuration in CCX. it seems we can only add the call manager IP address during the initial setup only.Appreciate any Help
Dear All, This is first time we use Cisco IP Telephony solution. we have this :-1- C2911-CME-SRST/K9 2911 Voice Bundle w/PVDM3-16,FL-CME-SRST-25, UC License PAK2- VIC2-4FXO3- CP-7945G= QTY14- CP-7942G= QTY35- CP-7931G QTY1 we d...
Hi Folks,I am having issue after installing and integrating the EIM ver. 9.2 with ICM 10.5.x that my agent is not able to login. It gives the time out message while i try to login. While doing some troubleshooting i got Listener process of EIM is in ...
Hi all,Please I need Help.The last weekend, we changed the Time Zone in we Cluster of UCCX 8.02.Now when entry to administration page, show a warning that says.“The Unified CCX Systems is currently using a license that has a grace period of 30 days”H...
Hi ,i am facing the issue wit CAD ,if we open first time it doesn't respond . After restarting the application it works and call routs properly.Any help will be appreciated..Br,SHIB
Hello, Where I could find log files with details about CUIC scheduler problems ? Is it in RTMT ? If yes, which log file ? I need to find this information is because some users the scheduler does not work. They do not receive the report by email an...
Hello, I have a billing application and wish to access the CVP informinx database in order to poll CDR data and create billing reports. CUCM is already integrated but its CDR only contains the partial CDR data. Call Center callers are first greeted b...
Hi guys, Trying to adapt the BaseLineHolidayApp script for our purposes, faced the problem I do not know how to solve: script reads an xml file from the "default" directory and writes to "en_US" directory. Seems that I cannot specify the language in ...
Hello All,I found a Doc. for CAD auto logout configuration(UCCX) but unable to find for IPPA. Please share me the link for ICM IPPA auto logout configuration. ThanksMurali.P
Colleagues, good day!Please tell me such a simple thing: how in UCCX script editor convert a string like: "User [type = Call Manager User, id = aa.ivanov, authenticated = true]" in the following string: "aa.ivanov" I'm not familiar with the Java prog...
Hi Ive been struggling with this one for a while. All custom files that was recorded and uploaded to the uccx distorts when activated. ive converted the files to the propper settings 8khz u-law etc to no avail.. even if i download a diffrent file to ...
I am trying to parse some XML to extract the name of item, but I not having any success. Here is the XML. <?xml version=\"1.0\" encoding=\"UTF-8\" standalone=\"yes\"?><resource> <self>http://fonccx9-01/adminapi/resource/user01</self> <userID>us...
I have very basic questions regarding the UCCX reporting, for which I've been having a hard time finding a clear answer. A report that I pull (Agent Call Summary Report) lists the following classifications of calls made by my agents:1. Inbound ACD (a...
Packaged CCE 10.5.1 CVP: Version: 10.5(1) User is having Side -A and Side-B in which they have one Publisher and three subscribers on Side-A and fourth Subscriber on Side-B. On FQDN settings in Call Manager cluster they have put the FQDN as given in ...
