Hi, It seems Finesse desktop can't do sign out while it is on ready stateYou must go to Not Ready . Then you can sign out. I see that it is working only for CAD to sign out from Ready Can't we do this for Finesse ? Thanks
Hello All,UCCX Version: 8.5.1I currently have a Menu Step setup in my Script that has only one number mapped in the filter tab. I was wondering if there was a way to NOT have the prompt stop playing unless they click only that one number, in this cas...
I wanted to post a resolution to an issue that has been plaguing our UCCX 7.01 environment for quite some time. I have opened numerous TAC Cases all to no avail regarding the infamous ghost calls that a few of us experience in our environments. Whi...
Hi, We are running UCCE 8.0.3 set up, can some one help on below queries: Query1: On what senario, we can order Router Cal Key Seq number on TCD table to check the call legs. Im checking calls which has 4 to 5 legs please find below info on it;Call ...
Hi, we are running 8.0.3, we are seeing a strange kind of data in TCd table for few calls:For some number of calls the CallType show as -1 with the Disposition rate as 7, from below link i could see that "The TCD entry where you see the CallTypeId = ...
Hi,I need a solution for Call recording for the CCX 10 agents. I am anyway going to buy AQM with WFM. Will that be enough for Call Recording ? Do I have to buy Media Sense in addition ? ThanksThepul
Windows 7 Environment, 64 bit I have attached the screenshot of the error. This is not happening on other machines except for this one. Production machine, cannot format it unfortunately. Error 1935. An error occurred during the installation of assem...
Hello,I have a problem to complete the UCCX back up.You can see the err messages below. Any idea what is wrong? Thank you UCCXUCCXPUBLISHERPHX_RPT100SUCCESSMon Jun 08 17:18:12 EDT 20152015-06-08-17-18-12_b_uccxpublisher_uccx_phx_rpt.logUCCXUCCXPUB...
We're using UCCX8. In Supervisor Desktop, we show a few calls as Dequeued. The help pages define dequeued as...Number of calls that were dequeued. A call is considered to be dequeued from a particular CSQ if the call is handled by an agent in anoth...
Hello All,UCCX Version: 8.5.1.11004-25I was wondering if there is anyway to run a Reactive Debug on the BaseLineHoliday.aef CCX Script. I was able to open the script file from the UCCX Script Repository, but since the BaseLineHoliday has no trigger I...
Hello thereI'm trying to get eMail with Finesse working on our lab environment. We're using an Exchange server 2010 to send in eMails. UCCX is configured and Feed/Campaign was created automatically on Socialminer. When I send in an eMail (I can see i...
Hi,We installed Cisco Call Center Express, also we purchased licenses already.Then we integrated with Cisco Call Manager, both incoming and outgoing call flow is fine.I am using the Call Queue option as "Longest available".The calls are handled as pe...
Hi Guys, I have a customer with a Finesse deployment. They are not using Chat/Email options but they see "Not Ready for Chat and Email - You are not configured for chat and email" they want to remove that ribbon. How can i remove that?
Hello experts ; we newly installed UCCX 10.0 , my question is that how we can do integration between UCCX 10.0 and finesses ?and create agent and superivsor? Regards;Shaikh
Hi All,I am trying to configure expected wait time in the script. All the calls are coming in and if the calls are in Hold. I am not getting the expected wait time. One main question is do i have provide the voice saying " you expected wait time is ...
