Contact Center

Running CCX 9.Wrote a survey script to put some information into CC Variables.Seems to work fine however when running the CUIC Custom Variable report i have a couple of issues;1. 2 records for every call into survey where one is dispensation type 1 a...

Hi Team, I am looking for good document or guide which has good comparsion chart/documents which tells about the cisco contact center desktops related toCisco Finesse,CTIOS,CAD.I am looking for features/bandwidth,merits/demerits comparsion in all the...

Hi,Can someone tell me what MTU values I can enter for the EPC3925. The default value =0 (1500 bytes).The manual does not show a listing of values and the associated nbr. of bytes. Thanks.Wesjo

Good day! Can I use agent alias in CAD Web Chat for UCCX 10.6. In this document I don't that I can use option agent alias only for Finnese chat http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/whi...

UCCX 10 0 finesseCUCM 10.5.2 mixture of soft and hard phones. Scenario: I have several CSQs and agents that will have to be skilled to cover in those CSQs. How can i display to the Agent which CSQ the call originated from.?    

Where can I find the information to alter the current default of 0 seconds for abandoned calls to start counting at 8 seconds?

Hi All, is there any ways to integrate or use of Active Directory in .aef script? my concern is, suppose someone's AD password is expired and need to reset AD password through dialing a number. it should ask for current password and then prompt for e...

We are running CUIC 9.0 in our environment. Latest security scan identified POODLE vulnerability on CUIC servers. Cisco bug report states that they will fix this issue in 11.0 release. Meanwhile I wanted to disable SSL v3.0.Kindly let me know the pro...

Ran across an issue shortly after upgrading UCCX from 8.5 to 10.5 where agents were not able to login and getting the error “Unable to connect to Directory Services.  Directory Services may be down or you may have incorrect directory Services setting...

We have a customer whose agents takes call for 2 Skill Groups. One Skill Group has a priority over the other. As far as queuing is concerned this Skillgroup gets priority over the other. The customer wants the contact to be handled in such a way that...

Hi,I'm trying to display a User Input number (Account/ID Number etc No SQL Lookup) on the Desktop Agent.I followed this example through but i can't seem to get the desired resulthttp://www.cisco.com/c/en/us/support/docs/voice-unified-communications/u...