Contact Center

Hi all,I have a customer with a Duplexed UCCE 9 install that is running from two geographically independent Data Centres.  So for example Side A is in DC1 and Side B is in DC2.  Side A is making the final routing decision whilst in normal operation. ...

Hi All,If the MoH is changed in Call Manager do I have to update it in the Call Control Group section in Contact Center Express for outside callers to hear music while waiting in queue? Note: User and Network Hold Audio Source is currently set to non...

We are working on developing an interface to Contact Center Express using the API.  In some of the Agent State and Call Event messages we are seeing CSQID=4294967295.  This doesn't make sense since we don't have a queue with that number.  Can anybody...

In webview logout report... there is a code 20002... Which references a forced logout....    Cisco states that its essentially when another agent tries to log onto the system when an agent with same login is already logged in.     Is this the only sc...

Hi,I am facing error while saving changes on agent re-skilling tool. I am unable to open the web interface (https://ServerIPAddress/reskill) and can do changes as well. But below mentioned error is coming when we press save button.Unable to establish...

HiWe are planning to install a reliable backup solution for our UCCE platform ( ESX(i) 4.x & 5.x  )if someone can share the details of Cisco recommended VM ware backup solution for UCCE 8.5 , it would be really helpful . RegardsRenni John

Hi,I have a customer who wants VPN less access to Finesse server for agents from remote locations and for home agents.. we are thinking of using NAT here.Summary of the Architecture: 2 DCs (UCCE Side A and Side B), centralized call termination, VGs i...

Can a customer temporarily install UCCX8.5 on ESX5.5? I understand that this is not a supported deployment. The customer does not intend to run this in production. The goal is for the customer to implement 8.5, rehost some licenses and then upgrade t...

Database team has to perform a failover from one of the papps databases in our HA environment. when they did a test run I could not resolve to the new ip address using CLI in UCCX. I have looked all over for command to flush DNS can not locate. Pleas...

Hi,I have this customer with a lot of voice prompts uploaded to the CCX server, is there a way to see if the prompt is in use or last date it has been accessed.?Or is it the hardway and look into all the scripts.?/David

Hi all,I used the Get Digit String to pull a 4 digital numbers (stored as variable sYear) from a caller, this number is obviously stored as a string. Then i used 'set iYear=sYear' to conver this string to an integer.I debuged the script, when I enter...

Hello,We wanted to monitor CVP , I wanted to know if there is any document that could help in choosing what error messages can be looked to find the status of the Call Server-Sri