UCCX 8.5 Email Issue

[DOUG DAVIDSON]

I am trying to setup UCCX Email and everything looks to be setup correctly, but i must have missed a step. When I login to CAD, the Email ready/Not ready are greyed out. When I look at the Supervisor, it shows the user status as "Email Log Out" for the agent and has the door with the envelope.

What have i missed?

Thanks,

Doug

[brian1mcc]

I saw a similar issue in 8.0(2). My problem was the client did not have full network connectivity to the exchange server due to ACLs. The client needs to be able to connect to exchange as well as the server.

Brian

[Jonathan Schulenberg]

Also be sure that Java is launching and you are accepting the security warnings to run the Java applets. Be sure the proper JRE version is installed on the machine per the compatibility matrix. The entire EEM tab in CAD is a Java applet.