09-30-2011 01:45 PM - last edited on 03-25-2019 07:18 PM by ciscomoderator
I am trying to setup UCCX Email and everything looks to be setup correctly, but i must have missed a step. When I login to CAD, the Email ready/Not ready are greyed out. When I look at the Supervisor, it shows the user status as "Email Log Out" for the agent and has the door with the envelope.
What have i missed?
Thanks,
Doug
10-03-2011 01:52 AM
I saw a similar issue in 8.0(2). My problem was the client did not have full network connectivity to the exchange server due to ACLs. The client needs to be able to connect to exchange as well as the server.
Brian
10-03-2011 07:31 AM
Also be sure that Java is launching and you are accepting the security warnings to run the Java applets. Be sure the proper JRE version is installed on the machine per the compatibility matrix. The entire EEM tab in CAD is a Java applet.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide