Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Is there a way to play the variable back to the caller with what the estimated wait time is? right now I have it setup to get the estimated wait time and then an if statement that says "if estimated wait time is <1200" true - play prompt "estimated w...

shawneec1 by Beginner
  • 5 replies
  • 0 Helpful votes

I will be performing an ICM upgrade from 7.2 to 7.5.  When reading the common ground upgrade process on the AW/HDS/Webview it only states to use the EDMT on the HDS database.  It doesn't mention anything about using the EDMT on the AW or Webview data...

This new feed covers all products in the Contact Center Enterprise  family. Thanks to Jitendra Lal for help creating this. TAC Hot Issues Overview: & UCCE RSS:

Wes Sisk by Cisco Employee
  • 0 replies
  • 0 Helpful votes

Hello,I'm trying to take a date that a caller inputs via a get digit string step in mmddyyyy format and put in into mm/dd/yyyy.   How do I do this?   I've tried reading this into a date variable but it didn't like that without the "/" in there.   Is ...

I've created some new Campaigns in the UCCE Outbound Option.  Everything seems to be working correctly, except the dialer is not labeling the calls with a BAResponse variable.  For example, if the dialer detects a live voice, it should set the BAResp...