Contact Center

I am trying to pick up multiple elements with identical tags from an XML file. (Example)<NAME1><PHONE>123-1234-3456</PHONE><PHONE>506-245-5566</PHONE></NAME1>I am able to pick up the first PHONE, but when using a second Get XML step I get the same ag...

I am wondering if someone knows why we see SkillGroupNumbers with a dot/decimal in it, like 19391.0 (see also included screenshot)?Is this normal; how/where can we change it, if possible?This is a UCCE 7.5 system with CTIOS Toolkit Agent/Supervisor D...

Hello,I've built a basic workflow that uses keystroke macros to open an application, "jump" through a couple of fields and insert data fields into the application.   I'm having trouble with getting the workflows to work consistantly.   Some times the...

We will upgrade from SQL 2000 to 2005 on our CUCCE 7.5 systems soon.  The upgrade guide does not say which servers to upgrade first. Can you upgrade one server at a time or one complete side (A or B)at a time?  If one side at a time I'm guessing you ...

Hello,I have calls that queue into UCCX.   After 3 minutes in queue, I queue the calls to an overflow queue in addition to the original queue.   The problem I have is that when the call eventually gets answered by an agent in the original queue, it s...

Hello everyone,Hope everything works! Especially systems you're maintaining...:)Has anyone had any experience in migrating UCCX to UCCE,Can anyone share any hints, ways to do it painlessly...I have been deploying, administering... UCCX, but UCCE is n...

Hi,Im trying to get my script to route depending on what the ANI starts with.i have tried an IF statement with ANI =="first 3 digits"But it doesnt see it as true.It looks like i need something that specifies begiins with?CheersKev

I have customers that are looking for a Contact Center report that gives the CSQ Peak Time, CSQ Abandone Rate, CSQ Total Calls Handled.  I cannot find any of the canned reports that give this information.  I only see the Peak Time in the Traffic Anal...

How can I automate the  startup of  the CCX Historical Reports Scheduler 8.0 at boot time on a Win XP system? I do not want my users to have to manually make sure it is running all of the time. I tried to put it into the run registry, but it does not...

My company runs a contact center for multiple clients. We are recording calls with the UCCX server spanning the voice vlan. I have a VBS script that runs every night and converts the two raw files to a wav and then moves the wav files to our file ser...

I'm having an awesome one trying to figure out why the VOIP Monitor Subsystem is in Partial Service.If I have the primary CCX server as the Master, then the primary shows Partial Service and the secondary shows Out of Service.If I have the secondary ...