Contact Center

This new feed covers all products in the Contact Center Enterprise  family. Thanks to Jitendra Lal for help creating this. TAC Hot Issues Overview: https://supportforums.cisco.com/docs/DOC-5727CVP & UCCE RSS: http://www.cisco.com/warp/public/146/ne...

Hello, Netpros.Is there a way to see a real-time or historical data which will show how many people are logged into historical reports at a given time?  I'm getting reports of a licensing error.  I have it set to allow two to login to HR, and custome...

Has some one able to get the enterprise data pop up when the phone rings?I saw an earlier tip on reset-ing a password for telecaster. Is that still the solution.

Hi guys,I have a simple script that plays a number of individual greeting/ notification prompts (welcome, call may be recorded etc) before sending the caller to a CSQ or queueing if none available.There are no menu options played to callers and hence...

Hello,I'm trying to take a date that a caller inputs via a get digit string step in mmddyyyy format and put in into mm/dd/yyyy.   How do I do this?   I've tried reading this into a date variable but it didn't like that without the "/" in there.   Is ...

Good day.I would like to know which software vendors are supported by Cisco for integration with UCCX.Is there any official information about it on the site?Thanks.

Good afternoon,i am trying, to get a call in que for three minutes to route somewhere, ultimately offsite...script editor seems way to input driven for a wait x and go to here step..is there a simple example, and i have googled to death the web, of a...

Hi,I am using IPCC Enterprise 6.0 and would like to play the customers position in queue as they move through the queue. I can get their position as they enter the queue using RouterCallsQNow, however I don't know how to get their position as they mo...

Hi All,We are facing issue in IPCC Enterprise 7.2.5, as agent is showing in ready state while he is in not ready state by generating webview "Agent not ready and Agent trace level reports.Did any one face this issue earlier?It seems a bug.Please see ...

I've created some new Campaigns in the UCCE Outbound Option.  Everything seems to be working correctly, except the dialer is not labeling the calls with a BAResponse variable.  For example, if the dialer detects a live voice, it should set the BAResp...

Hi guys,        We r using CCX5. There are around 8 scripts have in CCX.How can I identify which scrip is currently running??Thanks

We need the ability via our UCCX 7.01 SR5 environment to allow customers to call in via IVR and make a payment to our billing system which runs on our AS400.  We would prefer to use a web services interface.  I'm comfortable with basic scripting but ...