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UCCX 8.5 Upload Prompt Unsuccessful

ashley.pearce
Level 1
Level 1

Hi All,

I'm having problems uploading a recorded prompt into a directory on the UCCX server. I've attached the script. The user is authenticating successfully, however failing under the Upload Promp step.

Any ideas or things to look for?

1 Accepted Solution

Accepted Solutions

Aaron Harrison
VIP Alumni
VIP Alumni

Hi

Your 'get user' step returns a 'user' object.  You've called this 'user'.

Your 'user auth' step then needs to auth this 'user' object, not simply the username/password strings (which basically checks if the user/pass is valid, rather than authenticating your 'user' object).

Then your upload step must also refer to the 'user' object.

Regards

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

View solution in original post

2 Replies 2

Aaron Harrison
VIP Alumni
VIP Alumni

Hi

Your 'get user' step returns a 'user' object.  You've called this 'user'.

Your 'user auth' step then needs to auth this 'user' object, not simply the username/password strings (which basically checks if the user/pass is valid, rather than authenticating your 'user' object).

Then your upload step must also refer to the 'user' object.

Regards

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Thanks very much, that did the trick!!