Hello,I'm trying to do a conection between CM and CUIC8, and I need to know what is the database name and the instance name of Call Manager?Thanks,Denian Nascimento
Hello,I'm trying to do a conection between CM and CUIC8, and I need to know what is the database name and the instance name of Call Manager?Thanks,Denian Nascimento
We are having ICM 8.0.3 version deployed our site. my question is how do we calculate Duration of a single call from ICMDB.When we run query from TCD we are getting 3 legs, and each leg having duration. 1. i will get the talk time based on AgentSkill...
Is there any way to delete skill group from ICM which has reference in inactive versions of scripts. when we deleting from configuration manger, skill group explorer it is giving error that, cannot delete since there are script reference by this skil...
Hello,I try to find a way to prepare/send an e-mail from IPCCx that would be somehow l.formatted. For example TABs, break lines, bold text etc.I look for a way to send text-plain e-mail but formatted or html body e-mail.If this is possible with attac...
Dear Anthony,I am trying write a simple script which I need to accomplish the following.If the calling number ( Customer Number) XXXXXXXX, I should check this number in an XML file and if it is there I need to set priority for that number 10 other wi...
in my computer lab a network of hub with 20 computer is present.I also have internet connection in my lab.I note that when i check internet ip on every computer,it is same.why it is so?---Posted by WebUser Razi Hassan
spa 501G I would like to ask if it's possible to have a pdf instructions for this phone. Tank's, Cris---Posted by WebUser Cris Pherreira
Can I configure two diffrent PIMs for different VRU types ? Lets say IP IVR and CVP PIM on same PG.This is for LAB
Hi,I am trying to send account number to VXML application through ICM script. I am trying to use Call.BAAccountNumber variable to send to vxml application but it is not passing. On the same side if I pass some static calue for CLI to same set node it...
Hi All, I am facing two issues with lab . 1) OpcTest and RtTest in ICM VMs not displaying Peripheral ID and controller part. I did a mistake while configuring PGs , Installed PGs before configuring them in AWs. Later I configured PGs in AW and cont...
Hi folks,Does anyone know of a DB schema for Unified Interaction Manager version 4.4?Cheers,
Hi,Running UCCX 8.5 in HA mode.Primary UCCX services are INSERVICE status,but in Secondary UCCX service status (UCCX engine ans subsystem)shows PARTIAL SERVICE.Let me know how to make it INSERVICE.Also let me know any procedure to test the HA mode is...
I've been tasked to recreate the Contact Service Queue Activity Report (by CSQ) Report, with SQL in SQL Server 2008 RS, Can someone give me an example or actual sql for this report? I've tried to folllow the hints about joining in the documentation, ...
HiI wanted to know can some clarify something for me, we purchased a UCCX server HA node from one of our vendors and no installation DVD came with it. I thought that the DVD that I had was the install disc but it was the upgrade DVD not a base insta...
Hello allI am currently running CCX 8.0.2.11004-12 with Workforce Optimization 8.0.2.12 (Advanced)When trying to play call recordings with both Audio and screen recordings, I am being presented with the error:PLYR2009Error Adjusting screen layout. W...
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