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UCCX 8.5.1 SU2 ( 8.5.1.11002-22 ) with CUCM 8.5.1 SU1. Have issue with Enterprise data not updating, when someone makes an Outbound call with agent desktop (Outbound dialer) and gets done with that call, on the next inbound call the Application Name ...

Is there any way to send a warning email to supervisor when agent reached certain amount of time during established call?, if yes, could some body give us an idea how to configure it? Thank you

Somebody can confirm if ccx upgrade promotions exists for customer NOT HAVING A VALID UCCS.?Sent from Cisco Technical Support iPad App

Hello,The goal is to add a table where some custom parameters will be stored in order to speed up custom SQL queries.Is it allowed/recommended to add a custom table to the HDS database? Is it possible to add a table to the CUIC database? Is it possib...

Hello,UCCX 8.0.2HA clusterHow can I set up RTMT to notify me when there is a failover from the primary server in the cluster?

Hi,Using Cisco CTIOS toolkit have Auto Answer with zone configured. Is it possible to move the agent State to Not ready after the wrapup is done? Then again agent make himself to ready status for next call?Thanks,Jayaprakash.

Hi,I am planning to implement UCCE 8.5/CVP for a customer. I want to know what is the best practice for AD integration, whether to use customer's corporate Directory or have a dedicated domain for UCCE?Can anyone point out any implications of both th...

i have enhanced router to 10 G implemented on netfpga. now i am going to implement it on ipv6. cabn u plz gv me detailed explanation of ipv6. i am working in verilog. i hav 22 modules to work on e.g. NDP, preprocessor. can u help me out by gvng notes...

Hi,I will be upgrading an existing V7.0(1)SR05 UCCX server to V8.5(1) HA using PUT.The admin guide states that DNS must be enabled on the UCCX servers. I do not currently have DNS enabled on the V7 server. Is this a mandatory requirement or recommend...

Dear Networkers,We have ICM7.2(7) installed. We are planning to upgrade to ICM 8.0.We have - 2 DAWs : DAW-A & DAW-B- 2 Roggers : RG-A and RG-B- 4 CVP CALL/VXML Servers.My question : duyring the upgrade of the Central Controller : Roggers, can I start...

Has anyone seen a doc regarding the limitations of the SQL databases for ICM 7.5.10.  I want to change the database to Full recovery model and turn on log shipping.  I want to make sure this will still be supported by Cisco TAC.Currenlty at SQL 2005 ...