Contact Center

cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Forum Posts

Resolved! Priority Queueing

Hi, we have UCCX 5.0.2 enhanced version, and we have several scripts and one that is a generic one called no_menu and is used for many different client and certain variables are created as parameters which are used to play prompts.I have been asked t...

Resolved! CCX 8.0 Issue

Hi to allwe have CCX System version: 8.0.2.11004-12.During the time that ccx is perform a back up then we are facing the below issueDo you have anything to advice?How can solve thisIs crirtical or ?Message Type: UC_NODE_MGR-0-NODE_MGR_SERVICE_CRASH_D...

Hello,The goal is to add a table where some custom parameters will be stored in order to speed up custom SQL queries.Is it allowed/recommended to add a custom table to the HDS database? Is it possible to add a table to the CUIC database? Is it possib...

Hi,Using Cisco CTIOS toolkit have Auto Answer with zone configured. Is it possible to move the agent State to Not ready after the wrapup is done? Then again agent make himself to ready status for next call?Thanks,Jayaprakash.

cjprakash by Level 1
  • 1041 Views
  • 2 replies
  • 0 Helpful votes

i have enhanced router to 10 G implemented on netfpga. now i am going to implement it on ipv6. cabn u plz gv me detailed explanation of ipv6. i am working in verilog. i hav 22 modules to work on e.g. NDP, preprocessor. can u help me out by gvng notes...

Hi,I will be upgrading an existing V7.0(1)SR05 UCCX server to V8.5(1) HA using PUT.The admin guide states that DNS must be enabled on the UCCX servers. I do not currently have DNS enabled on the V7 server. Is this a mandatory requirement or recommend...

iwearing by Level 1
  • 1137 Views
  • 5 replies
  • 0 Helpful votes

Dear Networkers,We have ICM7.2(7) installed. We are planning to upgrade to ICM 8.0.We have - 2 DAWs : DAW-A & DAW-B- 2 Roggers : RG-A and RG-B- 4 CVP CALL/VXML Servers.My question : duyring the upgrade of the Central Controller : Roggers, can I start...

Hi All,I have installed system CM7.1.3b+UCCX7.0.1SR5+QM2.7(2) and configuration QM for endpoint recording.I've configured upload setting and QM workflow(I don't create archive workflow) and testing during off-peak hour but not the end of day in workf...