Hi All,CVP 8.5 , ICM 8.5Is it possible to play Agent greeting according to time of day using Agent Greeting feature in version 8.5. Like!from 12:00 am till 11:59 am à "Good Morning this is AgentX how can I help you"From 12:00 pm till 6:00pm à "Good A...
Hi All;CVP version is 8.ICM Enterprise version 8.CUCM version 8.VXML Gateway model: AS5350XMIn the CVP script, we used Menue element to collect the entered digits, all digitis are detected successfully except the "#" digit. If the caller entered "#",...
Dear NetPro,My users are experiencing the following 3 issues on their ACD queue this week:1. Being logged into queues but they didn't 2. staff reporting being set to ready or changed to not ready. Happens to many people but one example 10/05 at 13:42...
I'm trying to download Cisco Agent Desktop 6.4.## (6.4.2.200)On the Cisco site I can only find 6.0.#, and others such as 4,6,7, and 8.I think I actually need 6.4.1 and then upgrade to 6.4.2.NOTE: when I tried installing the version I have it created ...
my name is ericmedes kwatana and anyone who can help me download Cisco 1300 series OS " c1310-rcvk9w8-tar.124-21a.JA2.tar" i will appreciate for LWAPP---Posted by WebUser Ericmedes Kwatana from Cisco Support Community App
I have fullly connected to customer's external SQL Database via ODBC, and able to see all the tables in SQL Query Analyzer from the UCCX server. However, in CCX Script Editor, when trying to do a 'DB Read' step, the Database Source Name list empty. ...
In UCCX 4.0, the status of 2nd node is shown as unknown and all services status in control center for that particular node are also unknown. I am also not able to login to crsadmin page of 2nd node. Please suggest the possible remedy to bring this no...
I'm doing a UCCX upgrade for a customer from 7.0 to 8.x. The customer wants to upgrade all of the agents before we upgrade the servers, so that the upgrade process will be that much smoother. The question is, can I upgrade the CAD server (and agent...
Hello. Our Contact Center Supervisor is asking if there's a way to pull reports showing how many times an option is pressed on our Call Tree/Call Script. For example, she wants to see how many times over a certain time period that someone presses 1 f...
Hello, Can anybody help me? I'm looking to try and create a real-time occupancy calculation on CUIC (Skill or Service report) Does anyone have any ideas about the best way to do this? Don't seem to have all the components available to build the calcu...
I have a new install of UCCX 8.0 HA on Node 2 Unified CM Telephony SubSystem is Out OF Service. When I do a Data Resync get a an Error -" CTI Ports null on Node 2 - could not create"Everthing is working fine on 1st Node. Any help is appreciated.Tha...
why it is not duplex and clean ?what dirty means ? when i cycle the service it became clean but still simplex in both cti os server A site and B site.
I think there is a cmd under procmon instance cg1a, to find out how many agents are conencted to site A cti os and how many are connected to site B cti os.i did try clients and la and ld but none of them showing the agent connected...
Hi Team!!!I have a UCCX cluster version 8.5, and I'm interested in notify to agents the abandoned calls, sending a e-mail or by other way.Can some one help?Thank you
hi guys,does anyone know how soon does the real time data gets written to the historical data/tables?i have a customer who is trying to compare a real time stats at the end of the day and comparing it with historical report and found some missing sta...
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| Subject | Author | Posted |
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| 03-09-2026 10:50 AM | ||
| 03-06-2026 05:06 AM | ||
| 02-10-2026 12:54 PM | ||
| 02-08-2026 10:43 PM | ||
| 01-23-2026 10:25 AM |
