UCCX 8 Call recording

[fossilev700]

UCCX 8.0.2.11002-3.

What is the maximum amount of time that recorded calls are saved?

Is there a way to increase the amount of time calls are saved?

thanks

Chris

[anubhati]

Hey Chris,

Recorded calls by default are saved for 7 days and if they are marked for extended life then the retention period is 30 days.

Keep in mind that the space for recorded files is very limited in 8.x ( 2.6 Gig/ 1.3 Gig on each server if HA ) and it is not recommeneded or supported to change these values

Hope this helps

Anuj

[qpippen]

Recorded calls by default are saved for 7 days and if they are marked for extended life then the retention period is 30 days. 

where can I set the extended life for those recording in uccx 8 ?

regards