08-25-2017 06:03 AM - edited 03-14-2019 05:33 PM
Hello UCCX community,
We are using xml file upload to manipulate holidays, opening, closing hours and call flows. We are gettings users to make changes on a web page. The web page generates xml file. This xml file is then uploaded into documents repository. All of this seems to work fine. However, when we call in we seem to get 8 seconds delay before prompts is played. This is happening after everytime file is modified. 8 seconds delay seems to happen for first call only, subsequent calls get prompted played straight away.
Is there a size limit or max file size for the xml file?
Apprecaite your input.
Thank you.
08-28-2017 08:20 AM
08-28-2017 08:39 PM
I don't think refreshing the Application and Script will do anything for you, when you're updating documents in the repository; such as XML file changes. I do however, think that a refresh to the document itself might help, though it's not required, as it is for script changes to take affect. Do you agree, or is my understanding of refreshing Applications and Scripts incorrect?
08-29-2017 04:43 AM
Hello Deepak, Thank you for your response. The application refresh seems to work however we are uploading the xml file via http trigger. We have configured this in http subsystems. Is there way to add refresh within these scripts, as end use doesn't have access to uccx to refresh after each modification/change. Thanks, Keyur
08-29-2017 09:02 AM
I'm curious to know how and why you are uploading a document to the repository from an HTTP Triggered Application. That doesn't make much sense. Also, have you considered just pulling the XML file directly from the server that is creating it?
E.g.,
Set xml_doc = URL[http://theserver/thefile.xml]
08-28-2017 08:41 PM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide