This is quite interesting issue I am running into, we have setup personal queues and all agents have direct DID, the calls should route to the agent’s Voicemail when they are not logged into the Queue.
Problem:
Dialing Agent Extension 8905 from a Cisco phone, Press 1 goes as it should to the agent’s voicemail.
BUT
Dialing Agent Extension 8905 from a Siemens phone, press 1 still not recognized.
Dialing Agent Extension full DID 1-XXX-XXX-8905 from a Siemens phone, press 1 still not recognized.
Dialing Agent Extension full DID 1-XXX-XXX-8905 from a Cisco phone, press 1 still not recognized.
Dialing Agent Extension full DID 1-XXX-XXX-8905 from a Cell phone, press 1 still not recognized.
Anyone has ideas or suggestions, please feel free to let me know?
Thanks