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michalsabat
Beginner

UCCX Active Agents

Hi. I have many agents configured in UCCX and to be honest there is a little mess with them all.

 

How could I get to know which agents are active and which are not? 

Is there any report to get these info or maybe a sql query that could I rut to get info about last agent logon?

3 REPLIES 3

you can use the live data (real time) reports in the CCX.  There are multiple reports that may give you the view of the agents. one of the report that may be useful is

Stock>Supervisor>Team state report

 

Regards

 

That is not good solution.

 

I need info not which users are live but which are active or unactive. 

The best could be info about last login.

Apologies, i misunderstood the query. 

 

you are right, you can rely on the last logout date. If you can run the sql query, you may able to get the last logon date from the DB. either run the sql from CLI or use the clients like server studio. 

Server Studio - Advanced DBMS Tools for IBM Informix Servers

 

Regards 

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