11-27-2019 07:24 PM
Hello All
My uccx server is 9.1. there are two servers and configure HA.
I added three agents today. I can find them in Resources of two servers. The agents got a error message ""The ID you entered was not found" when they login agent desktop immediately. Other agents are work well.
I expect your suggestion ! Thanks!
Solved! Go to Solution.
11-27-2019 10:46 PM
Hi,
11-27-2019 10:46 PM
Hi,
11-27-2019 10:48 PM
Also, try doing below if not already done.
Login to CCX App Admin as an administrator. Go to the Tools menu across the top then to User Management.Find the user you are looking for and add the supervisor capability.
Regards,
Anusha B R
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