UCCX Agent Notification - Cisco Finesse

[joe.conger]

I'm looking for recommendation on alternative options to notify agents about the type of CSQ inbound call.  I know Cisco Finesse does display the notification/toaster in the bottom right of the screen.  The option is not very good because it forces the agent to have Finesse maximized on the screen.  Our agents basically use Finesse to login/logoff & ready/NR.  Then they minimize the Finesse/Chrome browser so they use their screens for other business applications. 

Is there anybody else using alternative notification type for inbound agent calls? Finesse workflow on(Ringing/Reserved)?  Would  Windows Net Send work?

[grebac.2ring]

Joe, if you are open to a 3rd party solution, then 2Ring Gadgets for Cisco Finesse (www.2Ring.com/gadgets) can handle this (and more) for your UCCX. The way we do toast alerts, they appear on top of all the application windows, so your agents can be in any application to see these. Happy to jump on a short demo to show & discuss. Michal Grebac