05-27-2017 05:21 AM - edited 03-14-2019 05:19 PM
Dear,
I have uccx 11 and cucm 11 and cuc 11 and some agent as UCCX agent.
I want to ask some question from users after the agent call ends or disconnect.
and then save the customers response. is there any solution for this scenario?
what should i do? what services i need? is there any need for database for saving customers response to questions?
Regards
05-27-2017 07:32 AM
Here is a good doc on this topic:
http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/119428-technote-uccx-00.html
You can also look at offerings from 2Ring, Calabrio, etc. for post call survey offerings.
06-14-2017 09:20 AM
is there any need for database for saving customers response to questions?
You need to write them somewhere; an external database is one choice. Another option would be to write them to Call.PeripheralVariables using a Set Enterprise Call Info step, and using CUIC for reporting.
04-09-2018 07:29 AM
Sybex,
we built such a soution - http://www.expertflow.com/post-collaboration-survey/
Regards - Andreas
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