10-13-2016 08:01 AM - edited 03-15-2019 06:23 AM
Aside from speech recognition is there any tips anyone can provide on gathering alphanumeric input?
I need to prompt voice callers for a 10-digit alphanumeric input string.
Thanks in advance,
Brian
10-13-2016 04:36 PM
Assuming this string is something like an itinerary number, it's not really feasible to capture this input without ASR. Depending on how much influence/control you have over the data what you can do is translate the alphanumeric value in to a number value (similar to how Unity dial by name works).
i.e: 1Z1350D = 1913503
You can then search for that value.
10-14-2016 10:41 PM
You can do it the old fashion way and use the alphabet in your phone keypad one digit at a time. This is painful and I rather you not do it. If you were to strip every letter from your 10 digits would you have overlaps?
david
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