Contact Center

Hello, I'm working on a project which involves displaying call data and agent status.  I'm able to pull everything I need from the Informix db_cra database, except for calls waiting in queue.  Our network/phone administrator will not allow us to turn...

Is it possible to add Internet proxy in CVP or Call Studio app so that app can query the resource over internet?

Hello, What is the best way to allow agents to input information into a form using the Finesse Desktop during an active call and have this information available in a CUIC agent call report. We have a requirement for an agent to check what additional ...

Dears, Has somenone faced the below error at the CVP Subdialog Return node in Call Studio? element,error,error.badfetch.http.404 Thank you in advance. Lara

Hi, We have a stand alone Cisco Finesse version 10, and we are planning to upgrade it to version 10.5 so we can use IE version 11. Is Cisco Finesse version 10.5 compatible with PCCE, CVP CUIC, CUCM running on version 10. Thank you 

Hi All, I'm designing a new solution for a CallCenter and one of the main features that are driving this new solution is the implementation of predictive dialing to improve the agents performance thus reducing the total number of agents. So far so g...

Hi all, I have an issue on our PROD environment(UCCX in HA 10.5(1), CUCM HA 10.5(1)). Appadmin on UCCX primary node is in connection timeout,also is not possible to enter in Cisco Editor and RTMT. I can access on CLI on the first node. I can access ...

Hi,Currently deployed UCCX10.5.Need to integrate CRM with UCCX.We have installed “CRM Connector Server” and “Salesforce.com Adapter” in the PC and we also configured UCCX details in the salesforce.But I cannot see the “Connect to CTI” button or “Soft...

Hi Guys,I seem to have an issue I cant find an answer to. Our CVP Call servers dont seem to be releasing their ports for utilisation, we have 1000 ports per CVP call server and the available ports just keep getting used up until it hits the max thres...

Does someone knows if you can export all chat transcripts on Social Miner 10.6(1) in bulk? ThanksAlex

Hi Guys, I have this question from one of our account managers and he need to clarify this situation with his customer: Customer wants to upgrade the number of UCL licences and compare services prices vs last year where he found big price increase. ...

I'm working on a request to include Agent Login Logout Activity Report and Agent Call Summary Report for Finesse Supervisor browser as a drop under Team Data. Is this possible under Desktop Layout XML Configuration to add? The Gadgets URL For Report...