Contact Center

Hi, I just added some new dates on the Holiday.xml file and when I test by making one of the holiday dates to today, I can see the reactive debug hitting the close greeting as expected. When I remove todays date from the holiday.xml, the debug is sti...

Hi Experts, I have UCCX working with System version: 10.6.1.10000-39. I want slave node to be master. Is that possible?

I get the following error when trying to connect to a web service over https using hostname.   java.net.UnknownHostException   When using the IP address, I get this error.   javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException...

        When I am login CAD supervisor desktop I am getting error == Agent Desktop must be active before call intervention is available.Any one get the same error.

 I need to configure the HDS and AWDB databases from simple to the full recovery model. Is this possible? Is it supported by Cisco? Is there any issue regarding this? I have searched but have not found information regarding this. Thanks in advance Vi...

I have CUCM and UCCX installed in one city and some phones configured with Cisco IP Phone Agent (IPPA) on a client located in another city, there was a network in this location that the phones are installed that was via RADIO. Today this scenario has...

Hello, I was wondering if there was a command line sql query to show all the Cisco Unified CCX Administrators.  Regards, Luke

The caller hear " I am sorry, we are currently experiencing the system problem. While running the reactive debug I am getting below error. (Please find the attachment) Here with I am attaching the UCCX scripting.

Recently updated the email server (subsystems>email) to a new mail server and have been getting the following alerts from RTMT ever since.Any thoughts? SeverityMatch : Emergency MatchedEvent : Feb  3 14:53:58 servername local7 0 : 2439: servername: ...

Having some challenges with this maximum setting being 7200. we have some users that could be doing non-queue admin work however, need them to stay logged in for adherance. Any known way to work around thiss? Thanks, Paul.

Hi, Is anyone able to provide me with step by step guide on how to implement stored procedures on UCCX 8.5 using any of the following Database apps: Server Studio (AGS)ODBC Data Source AdministratorOpenAdmin Tool I have copies of the custom reports a...

Hi folks,Does anyone has any idea how can I integrate and transfer calls between CVP + AVAYA ACD. As a CTI I am using ICM. Tnx.

I have a request from my call center to be notified when there is no one logged in to a particular skill for the queueing. I already have the main queueing script checking and sends an email to the Management when no one is logged into a particular ...