UCCX and ScanSoft Help Needed

[snagelipphone]

We upgaded a working IPCC 4.0.5 installation with Open Speech Recognition Server 3.0.13, RealSpeak 4.0.12, Speech Works Media Server 3.1.14.

Upgraded the UCCX Server to Version 8,5.1SU2 but did not touch the Nuance/ScanSoft server.  All IPs remained the same.  The name of the UCCX Server did change.

At this time the OSR if getting the speech from UCCX but not processing.  The TTS is not able to play the text.

Any suggestions would be appreciated.

Thanks.

Scott

[Benjamin Wollak]

Hi Scott,

Since you recently did a massive upgrade from 4.0.5 to 8.5.1Su2 many potential problems could be the cause of this. First off make sure everything that is configured IN SERVICE. Even if TTS is in service I have seen several instances where it will simply not work even though UCCX appears to be working correctly. This was resolved by simply removing the TTS configuraiton on UCCX then adding it back.

Also make sure all of the versions are compatible between CUCM, UCCX and the TTS server. This can be done via the compatibility matrix:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Hope this helps,

Ben.