UCCX Application manager service are in partial

[ketanpatani]

After upgrade the uccx from 8.2 to 8.5 then application manager services are show in partical state.

Under UCCX service enginer.

application manager service are show ( PARTIAL_SERVICE).

I check the jtapi username and password are ok, I check the CTI route point and CTI port are registered.

Please can you help me on that how to resolved this issue.

[anchoudh]

Hi Ketanpatani,

Please run the JTAPI and Data Resyn operation from the UCCX Admin-> CUCM Telephony subsystem and look out for any inconsistencies between UCCX and CUCM.

Make sure all the CTI route points\ Triggers in enabled state.

If you have a UCCX HA setup, make sure to run all the services are in master state in UCCX Node1 (for this you can just reboot the UCCX second node so that all the services are running in master state from first Node of UCCX).

Thanks,

Anand

Pls rate helpful posts !!

[ketanpatani]

Again thanks anand.

[anchoudh]

Hi Ketanpatani,

You are welcome.

Please don't forget to rate the helpful posts by clicking on the stars below the right\helpful answers.

Thanks,

Anand