Contact Center

Hi,Any updates done from AW client (configuration manager) will be updated in Logger database. Right.?So is there a way to backup the configuration data before user make any configuration changes.? So that we can backup the configuration data and res...

HelloFor our lab uccx, the agent/users CAD display shows NA for the agent state and call log.  I haveNot Ready and Log out codes set and have the testers do those actions to generate data.I have rebooted the server and have also checked the services ...

Hi,I need some help,I am using UCCX and have agent and supervisor configured.i have 5 agent which can comunicte between agent with no problem.but when i login in superviser desktop i can't see the 5 agent.i can only see my Agent ID i used to login in...

Recently, upgraded to UCCX 8.5 (now a linux server), how do I log into the actual UCCX server?  What do I need on my Windows workstation to accomplish?How can I confirm existing scripts reference databases using the correct Datasource name?  I though...

Hi, Does ICM supports dual homing? 1 public ip address but connected physically to 2 core switches. Can it also be done with the private IP? Please help provide cisco documents.Regards,Ferdinand

My first post in this forum...not sure how this post works...gonna try.We use  ICM 7.5.10.We have always used “Longest Available Agent” for the selection criteria agent selection.However – the agents always had 2 lines. They were able to use their 2n...

Has anyone been successful in setting up a JNDI connection for email in CVP?  I have tried following the instructions from the Element specifications guide, but it was unsuccessful.  I hate to escalate to a TAC case for something that seems so simple...

Environment : Cisco ICM Integrates with Avaya CMS and AES.                     CMS connects to PG over port 6060 and PG connects to AES over port 9999                     Customized Inhouse Desktop Application.Query: Telnet to port 42027(Side A) or p...

Hi,CUIC- Daily  Reports  showing Inaccurate data.Thanks !!Shridhar Reddy

Hi guys,UCCX version 7.5 is what were using here.Trying to play with a new email queue and am getting the required java version is missing.I tried installing the jatest JRE which provided the same error message.Having a look at www.cisco.com/en/US/do...

Hi,I've installed ICM with Router and Logger in a server, AW in another and PG in another one. Everything is runnig well, just Logger Replication process returns me this message: "The Historical records may have been deleted in the Server database." ...

Hi ,Im trying to create a script that would ask for a number .These number represents how many prompts will be played.Then the user will key-in the prompts filename which is a 4 digit number.Prompts are pre-recorded.We will use the script for notific...