Resolved! Translation Route To VRU
Can some one please explain about Translation Route To VRU feature..Thanks,Sasikumar.
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Resolved! Call overflow/redirect on CCX failure
Hi,There is some way to configure a call overflow / redirect wen the CCX 8.5 is out of service (network or server problem)?Thanks in advancePaulo
UCCX 8.5.1(SU4) & CUCM 8.6., Agents running CAD.We're getting reports of agents at one of our remote sites that place calls on hold, and intermittently can't resume from hold. They press resume, but nothing happens. Sound like there could be many pos...
Hello,I have UCCX 8.02 SU4 HA over WAN. The primary box is working together with the secondary CUCM. The secondary UCCX is in another office with the primary CUCM. I want the script to be able to be accessible from two triggers connected to two DN...
I have CUSP module in one of the 3845 router and i have configured it also, but i am not able to call the script. i am dialing from the phone registered to the callmanager. the system plays the message your calll cannot be completed as dialed.the cal...
Resolved! Cisco Agent Desktop Thresholds
I am in the process of trying to diagnose some wireless issues affecting our enterprise. We have some 7921s we use as agent phones in UCCX. When the wireless drops on them (usually no more than 10 seconds or so) the agent of course marks not ready. I...
Hello I wan't to make script that change calling id by another info take on some database and then show it on ip phone and show it on call history .If I just know how i can change the calling number with another info with script , it's gpoog for me ...
Hi all,Am using the Agents State Summary by Agent HRC report.I have the guide and there is no mention of Hold time - which field is it 'lumped' in with Talk or Hold as the sum of the fields equal the the login timeregardsPaul
Hi There.I'm wondering if it is possible to have Cisco Agent Desktop pop an input box at the end of a call that could be used to collect additional information about the call (such as amount collected) this would be after the wrapup code had been ent...
wireless connection sometimes lost..its take time to reconnect ..how to fix it---Posted by WebUser Ratheesh Chandran from Cisco Support Community App
Resolved! Server side JAVA version?
My peer who is responsible for security is asking if the Cisco CCX or CVP servers have a server side JAVA component? If they do, how do I determine the version (more for CCX)....?
Resolved! Working Hours - For Different Regions
HiI have a requirement to create a scipts for agents for 3 different countrysThis means that the working hours is not the same for the brancheswhat i am thinking is the ccx has local time GMT+3 , which is different timezone with other regionsIs possi...
Hello,is it possible to re-skill agents via sql-statement or a api or anything else?I want to re-skill our agents with a self-developed application.Thanks for your help in advance.CheersNorman
Hi All, I have call center with several agents. I would to have the agents take a survey for every 5 or 8th caller. I have the Agent software on everyone's desk. Is there somewhere in CiscoAgent software that I can turn on Globaly for all the agent...
Resolved! Running UCCE, CUCM and CUC in the Cloud
Hi all !! Hope everyone is well !!!I am looking into a cloud base solution to host UCCE, CUCM and CUC. Has anyone been through this before ? could you share your experience ? what are the pros and cons in a cloud base solution ? Thanks in advance !! ...
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| Subject | Author | Posted |
|---|---|---|
| 03-06-2026 05:06 AM | ||
| 02-10-2026 12:54 PM | ||
| 02-08-2026 10:43 PM | ||
| 01-23-2026 10:25 AM | ||
| 01-16-2026 07:49 AM |
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