Hi ,We are running ucce 8.5 with CAD 8.5. When i tried login to the CAD got the below error meessage. Tried with uninstall & install but no go.Thanks in advance
Do inbound calls received by an agent that were then transferred to another agent reflect under calls handled or only transfer out (agent historical report 26)?
Hi team, I have a CCx Express 7.x working properly. There are some queue configured, but in a queue I ´m with the follow problem: - Everybody can answer the incoming calls, but only one agent is not receiving the incoming calls via trigger; - The age...
Hi,Wondering if it is possible for agents to have a group chat feature into Agent Desktop. Right now Agent Supervisor can "chat" multiple agents at one time. But it is not possible for the reverse scenario, where 1 agent wants to chat multiple agents...
Hi,I work a lot with uccx and I would like to know if some people have any free non-trial wav edit software.Of course, compatible G711 ulaw, etc.. for uccx
Helllo,Does anyone have an idea how to integrate UCCX 8.5 Premium with OTRS (Open-source Ticket Request System)?I need to have system that opens ticket automatilly when agent answers the call.I am new in UCCX so I do not even know where to begin... S...
Hello ProsThis is our first UCCX live environment and among the issues we have faced is the fact that we haven't found a way to "easily" (that means not through pure SQL queries) access the dialing lists from the Outbound Preview Dialer once they hav...
I have a dilemma which I have fallen victim of before and wish to avoid.During pre-stage I've built a CUCM 8 and UCCX 8 cluster.I created End Users accounts in CUCM and used these for the UCCX AppAdmin.This works fine for now, however we plan to mig...
I have a user variable which will have the agentID of the person who answered a call. Is it possible to extract the agentID from the user variable and save it as a string. Also, is it possible to read a string variable and store it as a User variable...
Hi All,We want to map ANI (for a specified caller) to a particular agent so how we can achieve this ?One way is to use hardcoding in script but what we can do if we have many such callers ?? Database can be another way but we want something like xml ...
Can you help in describing these ICM log files.
I want to know what is these files for and which log file stores which data .
: et
: hsl
: mds
: mis
: nm
: nmm
: opc
: pgag
: pim1
...
First, I know that a -1 typically means that it's not finding a queue with the name I'm specifying, but I've triple checked that the name is correct. Plus I'm reusing the same variable for call routing and it is routing correctly on the exact same q...
After upgrade the uccx from 8.2 to 8.5 then application manager services are show in partical state.Under UCCX service enginer.application manager service are show ( PARTIAL_SERVICE).I check the jtapi username and password are ok, I check the CTI rou...
