Using UCCX version 11 and have installed Nuance ASR version 11. It's ASR is registered up and recognized by UCCX.
I'm need to get grammars for some really simple applications. Basically, numbers (spoken and DTMF) and yes/no.
I cannot find any documentation on where to get this or how to create it. I have found some old references to Nuance Grammar Builder, but that tool is no where to be found. I cannot even find a good example of what would work (I've found some grammar examples, but they are so different, I don't know which would actually work). And while UCCX has some built in grammars, I can't find documentation on what's in them or a way to download them.
Would love to get some suggestions/pointers/etc. on how to handle this.
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Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!
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Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have