UCCX Call Back Feature

[Ahmed Adeyemi]

Hello all,

     I am looking to implement a courtesy callback script that would hold the caller's place in queue and call back when agent is reserved. Can anyone point me in the right direction on this? All the methods i'm thinking i can use sounds overly complicated and would like to see if other have implemented this and have had a success.

[david.macias · Accepted solution]

I believe the UCCX ISO has a few sample scripts, one of them is a callback script. It's not pretty, but there's really not much better. You could put something a bit better together if you had outbound license.

david

[Ahmed Adeyemi]

Thanks David. I tried looking at that earlier but couldn't find the in the repository. It only had basic queuing, auto attendant and few other basic scripts. Can you possible post it please?

[Deepak Rawat · Accepted solution]

There is a sample script BaseLineAdvQueuing.aef available at the below link that serves the purpose of callback

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip

Regards

Deepak

[cary.chapman]

When I try to access the provided link I am getting a 404 error. Is there a new link for downloading the sample scripts? Thanks.