uccx call back script on/off

[karpoff2000]

Hello,

I am going to set up the call back script in uccx and it looks working fine. My customer asking for the option of enabling and disabling the call back option by supervisor. Any suggestion how to implement it?

Thank you

[Aaron Harrison · Accepted solution]

Hi

Options:

1) If the Sups have admin access to CCX, then you can parameterise a boolean var which would allow them to turn it on and off.

2) If not, then you can give them a phone interface (i.e. antoher script) that records a true/false in a file and uploads to the repository. The main script would check that value and either offer callback or not based on it. This is similar to the various 'state' or 'holiday' script setups that write to XML files that you can find by googling.

Aaron

[karpoff2000]

Thank you,

I am looking for option 2, can you suggest any good example of the script that write to XML file?

[michael.manea1]

Hello karpoff2000,

do you maybe have a chance to share this script example with us?

Best regarads
Michael