UCCX Call consult transfer not working

[sudhir kumar1]

Hi, Need help on call consult transfer as i am trying to send the call to a hunt group but call is getting disconnected 2 beep sounds.

Also anyone can share the sample script using call consult transfer

[Chris Deren]

Can you do consult transfer directly to a phone DN?

Does re-direct work?

Make sure the CSS applied to CCX CTI Route points has access to the partition of Hunt Pilot.

[sudhir kumar1]

Hi Chris,

Consult transfer is not working for DN or hunt pilot but if i am using call redirect step to transfer call to DN or hunt pilot it working fine.

When call is hitting consult transfer it gives 2 beep and call goes to next step instead of going to Hunt group.

Regards...

Sudhir kumar

[Chris Deren]

What do the "Successful", "Busy", Invalid", Timeout", "Unsuccessful", branches have configured under them?

If nothing can you add something under each, i.e. "Label", and do reactive debug to see which one is hit. 

Can you post your script?

[Anthony Holloway]

What Call Control Group (CCG) do you have configured for your Trigger?
What do you have set for the CCG DN Calling Search Space?
What do you have set for the CCG Redirect Calling Search Space?

[Anthony Holloway]

You said CTI Route Point, but the CTI Route Point CSS does not really apply in most cases, and when it does, it's used to reach the CTI Port DN, such that your calling device does not need to be able to reach the CTI Port DN directly. This allows you to have a private space of DNs for CTI Ports which do not need to take away from your DN space. Did you mean CTI Port, or am I missing something?

[sudhir kumar1]

Hi,

Issue got fixed after applying CSS and partition as earlier all CCG ports and CTI were in none partition.

Regards...

Sudhir kumar