UCCX Call recording - Configuration example

[fclsup]

Hi,

I need a link / file that has a configuration example of how we do call recording for UCCX CSQ calls using Agent DeskTop and Supervisor desktop - 

Without Mediasense and finesse

Thank you

[GadgetFood]

You may want to include your version of UCCX you have so there is no assumptions.

Here is a SNRD to get you started.

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/design/uccx851srnd.pdf

[Deepak Rawat]

Refer below:

https://supportforums.cisco.com/document/13129456/uccx-recording-and-monitoring-configuration-and-log-collection

Regards

Deepak

[Jonathan Schulenberg]

Here you are:

https://supportforums.cisco.com/document/46991/configure-automatic-recording-cad-agents

Just be aware that CAD/CSD has reached End of SW Support and you should be migrating to Finesse. If a bug (e.g. windows update that breaks CAD) is uncovered Cisco will no longer provide a patch.