UCCX call redirect vs goto cellphone step

[tbeverly]

I have a manager that would like to redirect calls to a cellphone for after hours support. I am new to Cisco scripting. We have previously used an outside vendor for such scripting but would now like to bring it in-house. Looking at another script the vendor created he had a "goto = cellphone step with a string variable of the number labeled ExtCellPhone. However now when I create the new script I cannot select CellPhone as it does not show up as an option. As I am reading through all of the discussions I see that I may need to use "call redirect" but when I add the call redirect step it does not work. Any suggestions

[Anthony Holloway]

Is the script you posted the existing working one, or the new broken one?

Where are you trying to select CellPhone from? Is this in the Goto step? If so, then a missing option there means there is no corresponding label step in your script. You'll need to place one just prior to the Call Redirect step.

And then, yes, the Call Redirect step is synonymous with Transfer. That's the one you'll want to forward calls to the cell phone. Be sure that the number if formatted correctly, so that the CSS on the CTI Ports for UCCX can actually dial that number format. E.g., Do you need a leading +, 9, or other prefix?

[tbeverly]

Good morning,

Anthony thank you for your response. The script that was attached was the broken script. I will try your suggestion.

I am attaching the working script for your review. This one seems to have less steps and I would prefer to use the goto cellphone in the broken script. Again I will try your suggestion by adding a corresponding label.

[tbeverly]

Update

I am trying to add the label 'ExtCellPhone" however it does not show in the drop down list for me to do so. I do have the ExtCellPhone listed as a string variable. Can someone let me know how I can get to show in the drop down list? Thank you.

[Anthony Holloway · Accepted solution]

The label step is a separate step from the Goto step, and you have to manually type in the label name. You'll notice that by default, the label will be LABEL0 (or the like), and then you just type a new name. The name is unimportant, it could be "Banana", just use something meaningful to you, so that when you use the Goto step and select Banana from the drop down, you know what that is suppose to do. In other words, don't use Banana, as that's a terrible name, use something like "Transfer to OnCall".

[tbeverly · Accepted solution]

Anthony,

This makes sense now!!!!! I will make adjustments and test after-hours this evening.

[tbeverly]

Anthony,

Thank you so much for your assistance. Your suggestions worked PERFECTLY!!!

[Anthony Holloway]

Awesome! Don't forget to pick which of my replies solved your challenge, and rate any post you think were helpful. Welcome to the forums, and don't be shy! Ask questions!