12-03-2009 09:19 AM - edited 03-14-2019 04:56 AM
Hi,
I want to redirect or do a call transfer in scripting so that caller can leave an voicemail.
In my scenario user will call an DID ie an number for an department not specific to an user.
I planned to create an extension for vm use of that department so when there is a call and when it hit that script which will change the calling number to that extension so i can reach particular Voicemail box when redirected
but how can i change calling number in the script
or
Any other way to achieve this.
Thanks,
Hari
10-21-2012 11:43 PM
Thanks for answer, problem is already decided. I make a route point, and an alternate number ( for route point number ) in voicemail.
02-17-2017 11:59 AM
To save duplicated mailboxes on unity:
- Create two strings, VoicemailPilot and AgentMailbox
- VoicemailPilot = CUC Pilot
- AgentMailbox = Agent DN
- Add a Redirect Call function
- Destination = VoicemailPilot
- Call Address => Reset To => AgentDN
When this call redirect to voicemail, It will work as a forward to voicemail function as the redirect options in Directory parameters.
11-27-2017 04:26 AM
HI Guys,
I have created a script and point it to a user voicemail, however instead a reach the user`s vm I got the main greating of CUC.
Script configuration
UCCX Script redirecting to Users VM XXXX
Created A CTI port with the same extension and forwarded all to the vm`s profile.
Any clue?
Marcos Cardoso
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide