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harisivaji
Beginner

UCCX call transfer to Voicemail

Hi,

I want to redirect or do a call transfer in scripting so that caller can leave an voicemail.

In my scenario user will call an DID ie an number for an department not specific to an user.

I planned to create an extension for vm use of that department so when there is a call and when it hit that script which will change the calling number to that extension so i can reach particular Voicemail box when redirected

but how can i change calling number in the script

or

Any other way to achieve this.

Thanks,

Hari

17 REPLIES 17

Thanks for answer, problem is already decided. I make a route point, and an alternate number ( for route point number ) in voicemail.

To save duplicated mailboxes on unity:

- Create two strings, VoicemailPilot and AgentMailbox

- VoicemailPilot = CUC Pilot

- AgentMailbox = Agent DN

- Add a Redirect Call function

- Destination = VoicemailPilot

- Call Address => Reset To => AgentDN

When this call redirect to voicemail, It will work as a forward to voicemail function as the redirect options in Directory parameters.

HI Guys, 

 

I have created a script and point it to a user voicemail, however instead a reach the user`s vm I got the main greating of CUC.

 

Script configuration

 

UCCX Script redirecting to Users VM XXXX

Created A CTI port with the same extension and forwarded all to the vm`s profile.

 

Any clue?

 

Marcos Cardoso

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