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UCCX - Checking Available Agents in Different CSQ

paultrenter
Beginner
Beginner

Hi there I'm creating a new script and one of the requirements is to check an 'overflow' CSQ for any available agents and escalate to that queue if so.  If the call is queued in a standard CSQ, could I set the Overflow CSQ name as a variable and then add a step in the queuing loop such as:

 

OverflowAgentsReady=

Get Reporting Statistic (Ready Resources[OverflowCSQ] from CSQ IPCC Express.

 

Then an IF statement based on the result returned?

1 Accepted Solution

Accepted Solutions

Thomas G. Johannesen
Contributor
Contributor

Yes - Thats the way to do it.

 

Best regards

Thomas

 

 

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View solution in original post

1 Reply 1

Thomas G. Johannesen
Contributor
Contributor

Yes - Thats the way to do it.

 

Best regards

Thomas

 

 

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Please rate all useful posts and mark as answer if it solves your issue
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