UCCX - Checking Available Agents in Different CSQ

[paultrenter]

Hi there I'm creating a new script and one of the requirements is to check an 'overflow' CSQ for any available agents and escalate to that queue if so.  If the call is queued in a standard CSQ, could I set the Overflow CSQ name as a variable and then add a step in the queuing loop such as:

OverflowAgentsReady=

Get Reporting Statistic (Ready Resources[OverflowCSQ] from CSQ IPCC Express.

Then an IF statement based on the result returned?

[paultrenter]

Hi there I'm creating a new script and one of the requirements is to check an 'overflow' CSQ for any available agents and escalate to that queue if so.  If the call is queued in a standard CSQ, could I set the Overflow CSQ name as a variable and then add a step in the queuing loop such as:

OverflowAgentsReady=

Get Reporting Statistic (Ready Resources[OverflowCSQ] from CSQ IPCC Express.

Then an IF statement based on the result returned?

[Thomas G. Johannesen · Accepted solution]

Yes - Thats the way to do it.

Best regards

Thomas