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UCCX CSQ

mightyking
Level 6
Level 6

‎03-14-2022 10:21 PM

Hello Expert,

Is there a way to find out who changed the Skill/CSQ for an agent in a given time?

 

Thanks,

 

MK

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4 Replies 4

mightyking
Level 6
Level 6

‎03-17-2022 11:59 AM

Any idea?

 

Thanks,

 

MK

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Roger Kallberg
VIP
VIP
In response to mightyking

‎03-18-2022 05:53 AM

Look in the audit logs.



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mightyking
Level 6
Level 6
In response to Roger Kallberg

‎03-18-2022 05:55 AM

Can you please elaborate how to do that?

 

Thanks,

 

MK

0 Helpful

Roger Kallberg
VIP
VIP
In response to mightyking

‎03-18-2022 06:19 AM

Download the audit logs with RTMT and look in it.



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