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Hello, I have below software version in my implementation:CUCM 8.0.3IVR 8.0.2UCCE 8.0I want to move them to below versions on UCS platform:CUCM 8.6IVR 9.0UCCE 8.5Please advice if this is feasible to upgrade as above and what should be the best upgrad...

Dear Experts,I am using Desktop recording to record the audio and video for agents. the agent use extension mobility.I want to activate the live monitoring but it didn't work. the live monitoring tab is not working. it just pop up for agent search, t...

Hi all,I'm working on a UCCE system 9.0I have the below issue:Some data is missing in AW-HDS but it is shown in the Loggers databases.Can anyone help me on how to retrieve these data?Thank you in advance.Lara

ln33147 by Level 4
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Hi Everyone,May I ask which CUIC license (standard or premium) do I need to integrate with CVP Reporting server? Do I need premium license to add CVP datasource or standard license will suffice to use Cisco-designed CVP report templates?Regards,Ryan