Hi All,Is it possible to disable the keyboard shortcuts on the CTI Agent Desktop? I'm using ICM 8.5(3) version and the dektop version is 8.5(5).Kind regards!
I just got a request that the CTIOS agent stats for the Today values (HandledCallsToday, AvailTimeToday, NotReadyTimeToday, etc) are resetting at midnight and noon. I've looked all over the registry settings and I can't seem to find anything that wou...
HiGood dayCan anyone help for the below issues CSD + CAD agent software always disconnect ( 10 to 15 times Per hour ) and not recovered automatically and shows CRS failure in CSD. Connection lost or timeout with UCCX server.(attached)IPPA always dis...
Hello,We are deploying IVR on UCCX 9.0 at one of our customer.Along with UCCX 9.0 customer has AQM (Advanced Quality Manager), WFM (Work Force Management).Cutomer requirement is when caller calls IVR there is an prompt in IVR to enter 10 Digit ID Ca...
Hello,While installing the SocialMiner 9.0, i am facing an error which is pasted below: "NTP clock correction failed, Verify the spelling or IP address of the external servers, that the NTP servers are NTPv4 and port is 123 is not blocked...." While ...
Hello,I am looking for some help with UCCX script. I have a scenario where there are users that are supposed to take call from 7-9 am for Support queue. Then from 9-3, this same set of users should take call from Sale queue. The way I have a script n...
I see in 10.0 support for Phone Agent on the DX650 was added... does anyone know the specifics of how this works, particularly since the DX650 doesn't seem to support any of the normal XML objects for IP Phones?
I see in 10.0 support for Phone Agent on the DX650 was added... does anyone know the specifics of how this works, particularly since the DX650 doesn't seem to support any of the normal XML objects for IP Phones?
Has anyone been through the process of converting an existing system from Flat Files to SQL in a duplex environment? What are the issues/concerns? What about the credential used to install SQL?Thanks!
Get error following when starting the Configuration Manager on AW on a fresh install of UCCE 9.0 : Unable to intiailze real time feed for instance ICM1. Unable to proceed until realtime can be established.
Hi,I have been asking few question on UCCX scripting since 2 weeks as am new to it.1. I would like to know the proper method in the script as to how the call can be sent to a particular CSQ?? As currently when am calling the appilication all the prom...
Guy Can any one helps me in this matterAppWeb Page in UCCX 8.5 running sooo slowly some times take 10 min tomove from Page to Page and also CAD client shows me an errorthat make sure if server is on-line all these problem is new problembefore every t...
how do I edit the resource list in CCX resource? I need to change one of the team members in the resources listwhen I go to user configuration, it says "Agent capability cannot be modified in Cisco Unified CCX.
Hello, is it possible to report on the hold time for one particular call? We have a customer claiming they were on hold far longer than the agent claims. We are running UCCX 8.5, with CUCM 8.6.Thanks,Josh
