How are you 'checking the

eng_ali_83 · ‎08-09-2015

Hi,
I have a problem with the UCCX database table , after I connected to the UCCX DB (db_cra) I checked the Resource table which shows only a few agents and I couldn't see the rest.
In addition there is no problem in the Historical report, I can see the all agents report using cisco HR or even Real time report but not through accessing directly to the resource table.
I would really appreciate any help

Gergely Szabo · ‎08-09-2015

Hi, can you tell us the exact UCCX version please.

G.

eng_ali_83 · ‎08-10-2015

Thanks for your reply

it's UCCX 8.5

Aaron Harrison · ‎08-14-2015

How are you 'checking the resource table'? i.e. what query?

Do you have two servers, and have you checked both servers? It may be a replication issue.

It seems unlikely that HRC would show different to the contents in the DB, all it does is looks at that DB.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

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