08-09-2015 07:50 AM - edited 03-15-2019 06:11 AM
Hi,
I have a problem with the UCCX database table , after I connected to the UCCX DB (db_cra) I checked the Resource table which shows only a few agents and I couldn't see the rest.
In addition there is no problem in the Historical report, I can see the all agents report using cisco HR or even Real time report but not through accessing directly to the resource table.
I would really appreciate any help
08-09-2015 08:20 PM
Hi, can you tell us the exact UCCX version please.
G.
08-10-2015 11:49 AM
Thanks for your reply
it's UCCX 8.5
08-14-2015 03:52 AM
How are you 'checking the resource table'? i.e. what query?
Do you have two servers, and have you checked both servers? It may be a replication issue.
It seems unlikely that HRC would show different to the contents in the DB, all it does is looks at that DB.
Aaron
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