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UCCX DataBase

eng_ali_83
Level 1
Level 1

Hi,
I have a problem with the UCCX database table , after I connected to the UCCX DB (db_cra) I checked the Resource table which shows only a few agents and I couldn't see the rest.
In addition there is no problem in the Historical report, I can see the all agents report using cisco HR or even Real time report but not through accessing directly to the resource table.
I would really appreciate any help

3 Replies 3

Gergely Szabo
VIP Alumni
VIP Alumni

Hi, can you tell us the exact UCCX version please. 

G.

Thanks for your reply 

it's UCCX 8.5

 

How are you 'checking the resource table'? i.e. what query?

Do you have two servers, and have you checked both servers? It may be a replication issue.

It seems unlikely that HRC would show different to the contents in the DB, all it does is looks at that DB.

Aaron

 

 

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!