03-05-2019 05:20 AM
Hi,
I'm using UCCX11.5 and i want to disconnect the call if the customer exceed 5 Mins of waiting in the Queue how can i do this one
Thanks.
03-05-2019 07:52 AM - edited 03-05-2019 07:52 AM
You will need:
Example:
Select Resource Connected End Queued Label The Top queue_time = Get Reporting Statistics (Current Wait Duration) If (queue_time >= 300) True /* Caller has waited 5 or more minutes, drop 'em */ Terminate
Delay 60 sec Goto The Top
03-05-2019 11:10 PM
Dear Anthony Holloway ,
Can you send the steps cuz this is the first time for me with scripting
Thanks for your support.
03-06-2019 12:31 PM
I have highlighted the steps in red.
Select Resource Connected End Queued Label The Top queue_time = Get Reporting Statistics (Current Wait Duration) If (queue_time >= 300) True /* Caller has waited 5 or more minutes, drop 'em */ Terminate Delay 60 sec Goto The Top
03-08-2019 10:28 PM
01-16-2020 03:45 AM - edited 01-16-2020 04:51 AM
Hi Anthony on the CUCCX Editor how can i add the below to the if condition ? Can you show me on the Editor what to select , thanks
queue_time >= 300
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