UCCX editor error

[ernestyniguy]

Hello,

I am using UCCX 10.6 and UCCX editor 10.6

When I reactive script , start debug mode, the following is shown:

"Engine hostname list is empty

check the ldap for enabled unified ccx engines"

Thanks

[Deepak Rawat]

Open hosts file in your PC by going to below location and add the entry of UCCX FQDN along with IP Address in there:

C:\Windows\System32\drivers\etc

To check FQDN of UCCX server, run show tech network hosts from UCCX CLI

Regards

Deepak

[ernestyniguy]

Please Deepak  tell me exactly how to do it

my uccx server name is UCCX11 and the ip address is 192.168.15.63  my ESXi server ip address is 192.168.15.1 if there is a video please send me the link

thank you for your help

[Deepak Rawat · Accepted solution]

Issue below command from UCCX CLI:

admin:show tech network hosts
 -------------------- show platform network --------------------

 /etc/hosts File:
#This file was generated by the /etc/hosts cluster manager.
#It is automatically updated as nodes are added, changed, removed from the cluster.

127.0.0.1 localhost
::1 localhost
10.xx.xx.xx abc.cisco.com abc
10.xx.xx.xx bcd.cisco.com bcd

Now once you know the IP Address and FQDN, open hosts file and put entry like below:

10.xx.xx.xx   abc.cisco.com
10.xx.xx.xx   bcd.cisco.com

Regards

Deepak

[ernestyniguy]

Hello Deepak

Thank you for your help ,i really appreciate it

thank you again

[sanjay.kumar]

Hello Deepak,

I did the same but still getting the same issue , I am facing this issue with UCCX 11.6 version.

what else troubleshooting we can perform for this issue

Thanks & Regards

Sanjay Kumar

9971606182

[ernestyniguy]

Hello

After adding the ip address  in the host file (check the attachment),it   is still not working

please tell  me how to add in the host file

Thank you

[aneesap90]

How you fixed the issue ? Having the same issue..

FQDN is reachable

[AbteenZ]

My problem was connecting to a 11.5 server with a 10.5 editor