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Finesse logs for user and server

How to collect logs from user PC for finesse user Go to https://<finesse FQDN>/desktop/locallog Click on “sign in with persistent logging” option in the screenAnd attempt login. Once issue is reproduced, open another tab and browse to the above URL. ...

Resolved! Cisco Quality Management - How to set the codec used in Daily Recording Storage

Hello,   I read in the Cisco QM 11.5 technical documentation that it is possible to select the type of codec used by QM for the Daily Recording Storage. Currently, the files I find there use the 16-bit codec and I would like them to ideally use the S...

Resolved! UCCX editor error

Hello, I am using UCCX 10.6 and UCCX editor 10.6 When I reactive script , start debug mode, the following is shown: "Engine hostname list is empty check the ldap for enabled unified ccx engines" Thanks

CCX script error

Hello,   I've managed to create scripts before, but seems that i'm stuck to finnish a basic one.  I'm trying to create a script which will have only one Queue without any filter options to choose from after listening to the main prompt, I want it as ...

TrickTrick by • Level 3
  • 1764 Views
  • 15 replies
  • 0 Helpful votes

Resolved! String.replace regular expressions

Can we use regular expressions in the string.replace method? For example:   strCallingNumber.replace("/'[+]?[9]?[+]?[1]?(\d{3})?(\d{3})(\d{4})|([135]\d{4})$/","$1-$2-$3$4")   This doesn't seem to do it, I tried without the quotes as well... 

robcav86 by • Level 1
  • 1198 Views
  • 5 replies
  • 0 Helpful votes

Get Tomorrow's Date

I have tried many ways to get a date object with tomorrow's date.   My most recent attempt was to set a date variable with a Do command, dtTomorrow.setDate(D[now].getDate()+1)  where the initial value of dtTomorrow = D[now]   It seems no matter what ...

robcav86 by • Level 1
  • 653 Views
  • 2 replies
  • 0 Helpful votes

Resolved! UCCX CALL NOT INITIATING

Hi there, We are on a configuration process of uccx 11.6 .we craeted agents,phone CSQ trigger, and also mapped the trigger to an external number so that one can call from outside the network. We get call when calling from internal phones,we are getti...

Resolved! Facing Cisco Finesse Login issue in UCCE Setup

I am facing issue with the Cisco Finesse Login Getting an Error msg, "The Device associated with that extension or dial number is invalid"   We are using Cisco Finesse Version 10.5 Cisco ICM 10.5 Cisco CUCM 10.5   We configured PG1a as CUCM in ICM wi...

User has Issues Getting on CUIC

Hello All,   UCCX: 10.6(2)   One of our users who runs reports is having an issue loading CUIC after he logs in.   After this user logs into CUIC, he is able to see the navigation panel on the left-hand side of the page. But, in the middle pane he se...

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