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UCCX Upgrade + New CUCM cluster introduction.

Hi team, Got a question and am confused. Customer planned to upgrade UCCX Cluster. UCCX users are integrated with CUCM Cluster (1PUB + 4SUB). CUCM cluster is managed by difft vendor. Customer suggests to install new CUCM cluster and integrate with ...

Resolved! ECE Feature Questions

Hello, I would like to know if ECE 11.6 can achieve the following: - Can a search be saved (In EIM when a user conducts a search, the search can be saved). But in looking at ECE 11.6 (ES5), i am unable to find this functionality there. Is this some...

Resolved! dCloud UCCX outbound dialer

Hello Community, Has anyone had success using dCloud to demo UCCX outbound IVR campaigns? I cannot get CCX to recognize that the call is connected. I believe the SIP configuration in CCX is incorrect. I had to point it to CUCM just to get my ...

UCCX 11.6 integration with CRM

Hello, Has anyone successfully written data from UCCX into Hubspot via API? If anyone could point me in the right direction, it would be greatly appreciated. Thanks, Glenn

Resolved! Get digit string failing to extract value from send digit string

I used send digit string under successful branch of place call in my original script. In the second script that i use to keep the call alive until an agent answers, I set up a get digit string to collect the priority tied with the call in the origina...

Python Script to backup skills/teams/supervisor settings?

Just checking before I reinvent the wheel. Has anyone written a script to backup and restore the user specific settings for UCCX via the API? Running into a situation with a merged LDAP tree where some branches become unavailable at times. This c...

UCCE 11.6 - Reroute calls after some time in the queue

Dears, Is it feasible in UCCE to redirect calls to another script when a caller spends more than a defined threshold in the queue? Any feedback is highly appreciated. Thank you in advance. Lara

Dashboard Slideshow in uccx 11.6

Hello, I know that slideshow is no more supported in UCCX 11.6 but this is really important feature for my company Is there any workaround to implement slideshow feature We tried HTML page to show it but every time I open the HTML it shows error ...

Resolved! Cisco Supervisor Desktop not refreshing automatic

hi,In Cisco Supervisor Desktop Refresh Rate is configured as Manual. but i have to change it to Automatic. how can i changee this. do anybody help me???

Finesse in Chrome

We are running Chrome Version 65.0.3325.181 (Official Build) (64-bit) Seem to remember when Finesse was released that one of the new features that came was the ability for Chrome to come into the foreground on an inbound call. That does not appear to...

Resolved! GLPI url integration with CCX

Hello Experts, can someone please explain me how to integration GLPI 9.1 with my CCX so that the GLPI page will pop up automatically when the agent receive a call. Regards, Zanga

Resolved! UCCX today .getDate shows epoch time

Hello Folks , I'm triyin to construct a new date to use it later for an if, the set today = new Date or set today = D[now] works fine,but the set new date ( today .getDate () + ( mills_in_a_day ) shows the epoch time january 1 1970. Is there sometinh...

ECE email reply template

I have PCCE 11.6 with ECE. The customer wants to use multiple greeting/reply templates on each email queue. I can see the option to add only one greeting template per queue. Is there any way to add multiple greeting/reply for each email queue so that...

Cisco CVP Call Studio 11.6.1 Build Automation for Azure Devops

Hello,We want to automate the Call Studio Build and Deploy Process in Azure Dev Ops Source Control Repository and Task Pipelines.If your team is aware of steps and documentation related to same please provide them. Thanks,Sadiq

Incoming calls going on hold automatically

Hi, When agents are answering the calls, it is going to hold automatically. This is not for all the calls, but can see the frequency is getting increased. We are using Cisco Finesse Regards,jackskid

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Forum Posts

UCCX Upgrade + New CUCM cluster introduction.

Resolved! ECE Feature Questions

Resolved! dCloud UCCX outbound dialer

UCCX 11.6 integration with CRM

Resolved! Get digit string failing to extract value from send digit string

Python Script to backup skills/teams/supervisor settings?

UCCE 11.6 - Reroute calls after some time in the queue

Dashboard Slideshow in uccx 11.6

Resolved! Cisco Supervisor Desktop not refreshing automatic

Finesse in Chrome

Resolved! GLPI url integration with CCX

Resolved! UCCX today .getDate shows epoch time

ECE email reply template

Cisco CVP Call Studio 11.6.1 Build Automation for Azure Devops

Incoming calls going on hold automatically

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UCCX unresponsive due to Disk Utilization

Missing message types number for Cisco CTI CALL_ATTRIBUTE_CHANGE_EVENT

Abandoned calls not reporting properly

Live data report error on CUIC "loading view"

Finesse Admin Page

PCCE 12.6.2 Tomcat no longer working after update to latest version

Webex contact center call tracing

Check event for who ended the call in FINESSE

Wallboard reports from a 3rd CCX server

WFO/WFM in Webex contact centre