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Hello folks,   I have one problem with the UCCX scripting which is about ANI.  Some calls have more importance than the other calls. I created an XML file and my main goal is when this type of customers call to the IVR, script firstly read the XML fi...

ackarabas by Level 1
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  • 2 replies
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Hi there, can some one explain the OS and SQL licenses required for UCCX 11.5? 1 - am i need to purchase windows server 2016 licenses? or are they include in OVA 2 - am i need to purchase MS SQL licenses? thank you

Does anyone know of a third party application/Gadget for UCCX Express to supply the Agent greeting function that is in UCCE? I have a customer that wants this badly..  Thanks Steve http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/jtapi_dev/8_5...

shurt by Level 1
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  • 2 replies
  • 0 Helpful votes

Resolved! CCX call recording

Hi Friends,   Could you please clarify for me :   1) So if i order AQM seat license , does it mean that i have call recording and screen monitoring available? 2) is  Unified Workforce Optimization Advanced Quality Management  enough for all that staf...

Can anyone assist in deleting Digits in CVP? Essentially, i am running a Audio Digit Element which essentially collects a number of digits. The digit length is a variable which could be between 5 to 10 digit long. I would like to use a # or * to term...