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Frequent Contributor

UCCX encod

Hello Experts,

I am integrating UCCX 11.6 with Nuance V6. Everything works in English but not very successful in French. After deep diving into the Nuance logs, it looks like we are seding ISO-8859-1 while Nuance is expecting utf-8.

 

The Call logs in Nuance show:

MIME=text/plain;charset=iso-8859-1

 

What you need to send is:

MIME=text/plain;charset=utf-8

 

 

Is there any setting/config in UCCX to change the encoding to charset=utf-8?

 

I tried to use set Http Contact Info statement in my script but it doen't seem to help.

 

Thanks,

 

MK

1 ACCEPTED SOLUTION

Accepted Solutions
Frequent Contributor

Re: UCCX encod

For those who may have the same issue. I was able to resolve the problem by replacing:

 

server.mrcp1.rsspeechsynth.plainTextSSMLEncoding VXIString iso-8859-1

 

With

 

server.mrcp1.rsspeechsynth.plainTextSSMLEncoding VXIString UTF-8

 

in the NSSserver.config file in the Nuance server.

 

Thanks,

 

MK

View solution in original post

3 REPLIES 3
Frequent Contributor

Re: UCCX encod

I found the following bug but not sure if it applies to UCCX.


Cisco VVB 11.6(1)ES81

CSCvh78069 UTF-8 character encoding support for ASR/TTS

 

 

Thanks,

 

MK

Frequent Contributor

Re: UCCX encod

For those who may have the same issue. I was able to resolve the problem by replacing:

 

server.mrcp1.rsspeechsynth.plainTextSSMLEncoding VXIString iso-8859-1

 

With

 

server.mrcp1.rsspeechsynth.plainTextSSMLEncoding VXIString UTF-8

 

in the NSSserver.config file in the Nuance server.

 

Thanks,

 

MK

View solution in original post

Highlighted
VIP Advisor

Re: UCCX encod

I'm glad you figure that out, because I wasn't feeling too confident you'd get a reply here. ASR/TTS are not frequently used or talked about here.

Anthony Holloway

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