UCCX error Resource's device is off

[ramiz.shaikh1]

All agent faced this error at the same time.

Agent went not ready.

After some time issue got resolved automatically.

In order to find out reason for this which logs need to study. 

[Chris Deren]

Pull the MIVR logs from CCX server.

[ramiz.shaikh1]

Hello Chris,

Please find attached MIVR logs at the time of issue reported

Time : 18:15 approx.

affected Agent extensions: 1128, 1123, 2996,1133

[Jonathan Schulenberg]

Sounds like the CTI connection dropped. I suggest pulling the RMCM and TSP logs as well. CUCM CTI Manager logs are pretty hard to read but if you're on a root cause post mordem they may be relevant.

[ramiz.shaikh1]

This is the intermittent issue. I have attached MIVR logs of the CCX. also is there any document to collect RMCM and TSP logs as you suggested. Asking as I am not aware of these terms. and also not able to find any document for the same

[jruessing]

I'm getting the same thing in our environment now.  It's not all users at the same time though. It's very sporadic at best.   I would agree with whomever said it's a CTI issue dropping the connection, but I've never had a problem before. 

How do I collect the RMCM logs and whatever else we'd like to see.  I'll be opening a TAC Case as well.  Just putting out feelers here on the Support Community.