04-20-2020 01:59 AM
Hello everyone,
I have a customer upgraded from UCCX 10.6 to 12.0 recently. Upgrade worked well.
The agent work with both Finesse (no surprise) and Jabber as softphone. Calls are fine but there is a display that is no okay for agent : the finesse popover is at the same screen location that is Jabber (at the bottom right). I put a screenshot in attachment showing the behaviour.
My idea was to move the popover a little upper through Finesse Admin layout configuration but I didn't find a way to do that.
Any help would be more than welcome.
Best regards,
Irwin
04-20-2020 07:28 AM
Which browser are you using? I believe Chrome allows you to change the notification location to top right.
david
04-20-2020 01:12 PM
You can also adjust the jabber popup.
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