I have a customer upgraded from UCCX 10.6 to 12.0 recently. Upgrade worked well.
The agent work with both Finesse (no surprise) and Jabber as softphone. Calls are fine but there is a display that is no okay for agent : the finesse popover is at the same screen location that is Jabber (at the bottom right). I put a screenshot in attachment showing the behaviour.
My idea was to move the popover a little upper through Finesse Admin layout configuration but I didn't find a way to do that.
Les stations de radio en ligne sont devenues l'une des formes de partage des médias les plus populaires dans la ecouter radio en ligne société d'aujourd'hui. La radio Internet est maintenant disponible sur tous les principaux modems de câbles et sans fil ...
This document describes the details about the Cisco Collaboration Endpoint software upgrade error “File too large”, and guides through the possible workarounds to upgrade the endpoint to the desired version.
we have recently announced a new Webex Events service with a best-in-class virtual event experience that is video-centric, intelligent, and simple to use.
Some highlights (features of new Webex Events that were not there with existing/c...
The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...