04-26-2018 06:05 AM - edited 03-14-2019 06:09 PM
UCCX 10.6.1
If a group had to sign out for a meeting in CAD they could all just log out even when on a call.
Trying to do the same in Finesse will put them in Not Ready - pending and when they go to Sign Out it says "Unavailable form current state".
Is there a way to allow agents to logout and close the queue while still "Talking"?
Solved! Go to Solution.
04-26-2018 06:38 AM
No there is not. May I suggest that you add a not ready code for meeting and then exclude this from reporting to accomplish very similar functionality?
david
04-26-2018 06:38 AM
No there is not. May I suggest that you add a not ready code for meeting and then exclude this from reporting to accomplish very similar functionality?
david
04-26-2018 07:35 AM
Thanks for the reply but I am not sure I understand what you are suggesting with the Not Ready and reporting.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide