UCCX Finesse Not Ready Reason not updated in CUIC reports

[halblas]

UCCX 11.6.2 ES04

I’ve renamed a few not ready reasons in Finesse Admin recently.

But the old names still appear in Supervisor Desktop Team Summary and CUIC Historical Reports.

Also the Global checkbox is greyed out or not selectable when adding new reasons.

Anyone seen this before or any recommendation/workaround ?

Thanks in advance,

Hans

[halblas · Accepted solution]

UCCX reboot did solve the Reason code issue in Supervisor Desktop Team Summary and CUIC Historical Reports.

The Global checkbox greyed out issue appears to be a Firefox incompatible issue. Chrome works fine.