Hi
I'm not aware of any way to allow use of PIN to log onto CAD.
I guess your only options are:
1) Have agents log in by entering their own password, or educate them to update the parameters on their service via CCMUser
2) Have agents use the full CAD client (logging in via the keyboard is less cumbersome)
3) Have agents use the CAD-BE client if they have a java capable browser (again, logging in via keyboard) but for some reason can't have a CAD installation
Regards
Aaron
Aaron
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