UCCX is annoncing itself to agents

[GordonKoontz99]

Hello my fellow Cisco Community,

I have a client that states that anytime he receives a call through the UCCX, it's telling him he's receiving a call from UCCX. It's announcing itself on the speaker of the phone and his headset. It didn't use to do this and I have no idea where to look to stop this from happening. As far as I know, it is only happening to him. You guys have any thoughts on this?

Oh and the UCCX version is 11.0.

Thanks!

[david.macias]

Any chance it's a phone/headset setting where the phones auto plays the caller ID of the person calling?

david

[Vaijanath Sonvane]

Is this happening for all call or just for UCCX calls? Also, check if the user turned on voice feedback under accessibility on phone settings.

Accessibility > Voice Feedback > On/Off