UCCX Main number change

[FG10]

Hi currently the main number assigned to the script in uccx is 7500 Could i please get assistance with confirming the steps needed to take to adjust this number to another number -XXXX Im not sure if this requires only adjusting the script? or do we need to make modifications on the gateway as-well? The end goal would be to have a 1800 number transferred to the new extension 202-730-xxxx which would feed into uccx

thanks

[david.macias · Accepted solution]

Scripts are triggered via triggers configured in UCCX. So one option is to configure a new trigger for the 730-xxxx DID. However, wouldn’t it be easier to just send the 800 number to the 7500 trigger? This would more than likely be done in the gateway or in UCM.

david