UCCX - Measuring the length of a prompt recording?

[Brian Carscadden]

In UCCX (9-11) is there a way to measure the length of a prompt file (in seconds)?

We have recorded prompts that will vary in length. I need to set a threshold limit on wait time based on the length of those prompts.

Thanks in advance.

Brian

[Tanner Ezell]

You certainly can calculate the length of a prompt base on its contents, requires a bit of Java to do it.

However, in my opinion one should ask why does it need to be so precise, is there really any benefit to this degree of accuracy and is it worth the implementation cost, or the long term cost of maintaining a codebase that is increasingly more difficult?

If you're absolutely dead set on calculating prompt length you can load it into a byte buffer, a rough estimate is 8000 bytes per second of audio for G711. 

[Brian Carscadden]

Thanks Tanner.

I have up to five marketing announcements that are interleaved with MoH. They also may be turned on or off any any time. The wait times will naturally vary greatly depending on the cumulative duration of any enabled announcements. Our client requests a threshold limit on wait times before opt-out options should be announced. So while it doesn't have to be an exact science, calculating a duration would be helpful.

In the interim I am providing a "wait budget" parameter (defaulting to 30 seconds) per enabled announcement (and the interleaved MoH). The wait times are compared after each enabled prompt, and if it exceeds the threshold I present the opt-outs. This should be fine as is. I was just exploring options.

Hope all is well.

Regards,

Brian

[Jonathan Schulenberg · Accepted solution]

Our client requests a threshold limit on wait times before opt-out options should be announced. 

It would be far easier to use the Get Reporting Statistics step here instead and get the Current Wait Duration metric which will tell you exactly how long the caller has been in queue, in seconds.