Contact Center

One of our customers wants to know if the following scenario is possible: UCCX agent calls a customer. Later, this customer calls back to the company and enters uccx. In the script I would like to determine first if this customer has been in touch wi...

Hello All,I’m attempting to create a new Live Data report in CUIC that uses one of the UCCX out of the box report definitions (Voice CSQ Summary).  The problem I’m having is that by default, Agents don’t have execute permissions on this report defini...

Hi, UCCX, finesse10.6   the agent status change from ready to not ready suddenly for all agents , we checked the service all is ok, browser is firefox and IE any idea?

I need to delete some database lookup reference in ICM but it shows an error in that it may be reference by another script- see "script column table" but only show me Script_table_column ScriptTableColumnID, ScriptTableID ColumnName Description I ...

Hi Guys,  Can any one tell me what does indicate the agent mode value in diagnostic framework portico of CTIOS server. As i understood the monitor mode tell us the number of connection with the CTIOS server as monitor - typically it is used by any t...

It appears that the Disk requirements for UCCE 11.5 are incorrect in the Virtualization guide for UCCE (linked below).  It lists 80Gb disk required for Roggers and AW/HDS/DDS etc...  The VM Placement tool is using these same values for disk.  The vir...

I'm trying to reinstall a failed subscriber node on UCCX 10.5, After the Subscriber reinstallation, on second node setup wizard I got the error message: "Add to Cluster is failed because of ClusterException Can not add node to cluster. There already ...

I need to pass the current Date value to a database and I need it to be in String format.Is there a quick way of doing this? thanks

I tested Web-Enabled Script with uccx11.0. But it seems don't work. Here my configuration: Have I made any mistake?

Hi all,  I've been working on this script (which will eventually replace our current help desk script) for a while. Everything works, but I don't have enough experience to see any problems it might hit in a working environment. I just want to see if...

Hey Team,  I'm looking for some advice on a script. We want to setup UCCX IVR that allows a member to reach an agent. Then we want the agent to perform a Temporary IVR Handoff that forwards the call to other IVR application there the member is prom...

We are using cvp and ucce 10.5 I see a lot of no default label in the logs however the system  is working correctly What is the impact of no default label  How is it used Where would I set it - is it against the dialed number?  Thanks