UCCX mixed mode report CAD and Finesse

[joeharb]

We are preparing to upgrade UCCX to 11.6(2) and we understand that CAD will no longer be supported, we are currently running 10.6.1.11002-15, with support for both CAD and Finesse.  Is there any method to determine if any agents are still using CAD prior to the upgrade so we can educate/migrate them?  We have been migrating Teams for several months but our different groups are located in multiple states and even remote.  If possible would like to view to current "client" the agent is using similar to what can be accomplished with IM&P.

Thanks,

Joe

[James Hawkins]

I guess there must be some logs that you could look at but one idea that struck me would be to look at the traffic hitting the CCX server and cross reference it against the port utilization guide.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/maintain_and_operate/guide/UCCX_BK_UAC60444_00_uccx-operations-guide-106/UCCX_BK_UAC60444_00_uccx-operations-guide-106_appendix_0101.html#UCCX_RF_C4D56BF...

This could show you by IP address which clients are running Finesse and which are running CAD