UCCX Name to User Step

[Michael Miu]

Does anyone have experience with the UCCX Script Editor "Name to User" step?  Documentation states it looks up the directory for the user.  Which directory is this, CUCM?  Does it integrate through RMCM user?

Thanks in advance.

[Anthony Holloway · Accepted solution]

It is the CUCM directory; so, any end user in CUCM can be looked up. You would then use the Get User Info step, to determine if they are an Agent/Supervisor/Admin in UCCX.

I don't know the inner workings of how it integrates, but I'd bet money its the AXL user.