About Michael Miu

Michael Miu · 02-17-2025

For the menu step, the request is to ignore specific input (0 key) and continue playing the prompt. if other keys are pressed, then action will be taken. Currently, if 0 is pressed, it falls through the unsuccessful branch and the prompt is interru...

Michael Miu · 11-18-2022

Hello, We utilized the EmbeddedWebApp and CUIC sample gadgets in Finesse 11.6. After upgrading to Finesse 12.0, we discovered they no longer work. They do not display anything. on Github, there are no version 12.0 of these sample gadgets. Anyone e...

UCCX Name to User Step · 06-01-2020

Does anyone have experience with the UCCX Script Editor "Name to User" step? Documentation states it looks up the directory for the user. Which directory is this, CUCM? Does it integrate through RMCM user? Thanks in advance.

Michael Miu · 03-25-2019

Hello,This particular call flow starts in UCCX, then transfers to a Unity Call Handler. If the caller selects a certain option in the call handler, it sends them back to the same UCCX application they started with. If the call returns back to UCCX, ...

Michael Miu · 05-23-2018

Is it possible to hide a caller's ANI in Finesse for privacy/confidential purposes?In Cisco Agent Desktop Administration, there was option to create layouts and omit the ANI field. Finesse doesn't seem to offer this, caller's ANI shows on top above ...

Michael Miu · 11-20-2022

Hi Bill. CUICSampleGadget and EmbeddedWebAppSampleGadget are the two that no longer display anything. Screenshot:

Michael Miu · 08-03-2020

No, unfortunately no solution with out-of-box UCCE. Tried filtering the ANI at CUCM level, but number still came through to Finesse desktop.

Michael Miu · 03-26-2019

Thanks for your reply Jonathan. Yes I agree it's not a desirable design, but it is what the business has requested. For agent voicemail greeting to provide an option to return back to the IVR. I don't predict much traffic going through this scenar...

Michael Miu · 01-06-2015

Hi dlender,I have the gadget hosted on a Finesse server. When I upload the bootstrap.min.js, do I also have to create the subfolder directory (\bootstrap\2.3.2\js) under /files? Or just upload boostrap.min.js straight to /files?Thanks!

Michael Miu · 01-05-2015

Hi there,I've been having some difficulties with the 10.5 workflow screen pop sample gadget. Hoping to confirm something with you. Text file states to include files:bootstrap/2.3.2/css/bootstrap.min.cssbootstrap/2.3.2/js/bootstrap.min.jsOn the fine...

Member Since	‎07-26-2012 08:41 AM
Date Last Visited	‎09-24-2025 01:01 AM
Posts	38
Total Helpful Votes Received	21

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User Activity

UCCX Scripting - Ignoring certain keys in Menu Step

Finesse Gadgets Break Upgrading from 11.6 to 12.0

UCCX Name to User Step

New UCCX Session ID

Hiding Caller's ANI in Finesse Desktop

Re: Finesse Gadgets Break Upgrading from 11.6 to 12.0

Re: Hiding Caller's ANI in Finesse Desktop

Re: New UCCX Session ID

Re: Finesse Gadget Creation with Angular and Bootstrap

Re: WorkflowScreenPop Enhancement to Manage tabs