Michael Miu
Member since ‎07-26-2012

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  • 37 Posts
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Hello, We utilized the EmbeddedWebApp and CUIC sample gadgets in Finesse 11.6.  After upgrading to Finesse 12.0, we discovered they no longer work.  They do not display anything.  on Github, there are no version 12.0 of these sample gadgets. Anyone e...
Does anyone have experience with the UCCX Script Editor "Name to User" step?  Documentation states it looks up the directory for the user.  Which directory is this, CUCM?  Does it integrate through RMCM user? Thanks in advance.
Hello,This particular call flow starts in UCCX, then transfers to a Unity Call Handler.  If the caller selects a certain option in the call handler, it sends them back to the same UCCX application they started with. If the call returns back to UCCX, ...
Is it possible to hide a caller's ANI in Finesse for privacy/confidential purposes?In Cisco Agent Desktop Administration, there was option to create layouts and omit the ANI field.  Finesse doesn't seem to offer this, caller's ANI shows on top above ...
Hello UCCX Community,   How would I set my parameters in the Create URL Document for the following REST web service?  The two classes (context & data) is throwing me off.  Thank you!   POST http://address/CreatePhoneCall   Input : {   "context": {  ...
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Member Since ‎07-26-2012 08:41 AM
Date Last Visited ‎11-28-2022 06:41 AM
Posts 37
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