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For the menu step, the request is to ignore specific input (0 key) and continue playing the prompt. if other keys are pressed, then action will be taken. Currently, if 0 is pressed, it falls through the unsuccessful branch and the prompt is interru...
Hello, We utilized the EmbeddedWebApp and CUIC sample gadgets in Finesse 11.6. After upgrading to Finesse 12.0, we discovered they no longer work. They do not display anything. on Github, there are no version 12.0 of these sample gadgets. Anyone e...
Does anyone have experience with the UCCX Script Editor "Name to User" step? Documentation states it looks up the directory for the user. Which directory is this, CUCM? Does it integrate through RMCM user? Thanks in advance.
Hello,This particular call flow starts in UCCX, then transfers to a Unity Call Handler. If the caller selects a certain option in the call handler, it sends them back to the same UCCX application they started with. If the call returns back to UCCX, ...
Is it possible to hide a caller's ANI in Finesse for privacy/confidential purposes?In Cisco Agent Desktop Administration, there was option to create layouts and omit the ANI field. Finesse doesn't seem to offer this, caller's ANI shows on top above ...
Thanks for your reply Jonathan. Yes I agree it's not a desirable design, but it is what the business has requested. For agent voicemail greeting to provide an option to return back to the IVR. I don't predict much traffic going through this scenar...
Hi dlender,I have the gadget hosted on a Finesse server. When I upload the bootstrap.min.js, do I also have to create the subfolder directory (\bootstrap\2.3.2\js) under /files? Or just upload boostrap.min.js straight to /files?Thanks!
Hi there,I've been having some difficulties with the 10.5 workflow screen pop sample gadget. Hoping to confirm something with you. Text file states to include files:bootstrap/2.3.2/css/bootstrap.min.cssbootstrap/2.3.2/js/bootstrap.min.jsOn the fine...
