12-08-2011 09:05 AM - edited 03-14-2019 09:00 AM
I have 5 agents working at a remote site that done have laptops only mobile phones.
I want to make them agents of the system is there anyway to support this? i.e is there a phone browswer version of CAD and can the line it monitor not have to be connected to the system?
12-09-2011 05:30 AM
No, mobile phones are not yet supported to be used as agent phones. However, Cisco 7920 wireless phone is supported for agents. 7920 is like a mobile phone but it needs wireless infra to work ( cant substitute the GSM/CDMA mobiles ).
If it helps, pls rate the post.
GP.
12-09-2011 07:57 AM
Hi,
There is a third party product that claims to allow agents to use PSTN phones.
http://www.inxi.com/pdf/VocalMash_Remote_Virtual_Agent.pdf
I have used it myself but may be worth checking it out.
12-10-2011 10:16 AM
Interesting James, have you used them in production environment ? Were they confirmed as supported by Cisco ?
I dont see any evidences in internal documents here.
GP.
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