UCCX place call step information

[j.recio]

Hi,

we need info about uccx place call step, about when unsuccessful branch is matched, specifically with 487 sip message, because we have detected an unwanted behaviour (when the place call step receives a 487, the step is unable to process it, the script/step doesnt process the next call and the script finish abruptly. For other message errors (for example sip 480) it matches unsuccessful branch correctly, and then script continues with nex call correctly.

Thank you very much.

[j.recio]

We configured the script to write a disconnect cause in a data base for every call disconnection. For this "failed" call It doesnt write any disconnetion cause. Therefore we assume that the script is cut off with the disconnection of that call.

Thank you very much.

[Roger Kallberg]

Assuming isn’t a good practice. Have you run a debug of the script to see what happens?

[j.recio]

During the failed call? No. And unfortunately the number that was failing has been migrated by the telco operator so we are not able to reproduce the problem at this time. All I can do is prepare myself so when it happens again I know what to do.

Thank you very much. 

[Elliot Dierksen]

I may have misunderstood where the script was ending. I can't remember if this is 'on exception' or not, but you need to trap 'contact inactive' if the placed call ends before you have processed everything.

[Maxwell657]

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@j.recio wrote:

Hi,

we need info about uccx place call step, about when unsuccessful branch is matched, specifically with 487 sip message, because we have detected an unwanted behaviour (when the place call step receives a 487, the step is unable to process it, the script/step doesnt process the next call and the script finish abruptly. For other message errors (for example sip 480) it matches unsuccessful branch correctly, and then script continues with nex call correctly.

Thank you very much. how to download onstream on smart tv

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Are there any custom scripts or modifications applied to the Place Call step that might affect its behavior?

[j.recio]

As far as I know, no.

Thank you.