UCCX -Prompt download issue

[S N]

Hi Experts,

I am facing an issue with UCCX ( 8.5 ).

When I tried to download a prompt from prompt management it just make me to wait for longer time and its not downloading.

Whenever I tried to download the prompt and it fails then the CCX editor stuck in opening and also I cannot able to upload new scripts.

Planned for a reboot during low peak hours but wanted to suggestion if any way it can fix this issue r anything I need to check.

Thanks

Sathya

[Deepak Rawat]

All of the prompts, scripts, documents etc are part of the db_cra_repository database and that seems to be not in a good shape as discussed in:

https://supportforums.cisco.com/discussion/12916456/uccx-sync-issue

If the command mentioned in that post does not help, then provide the below:

Status of replication and data stores on Cisco Unified CCX Serviceability page along with the state of Unified CCX Database service on both the nodes

If a cluster reboot had not been done, then it should be on the cards as well.

Regards

Deepak

[S N]

Hi Deepak,

Thanks for your response. The command in shows no error in DB ( utils uccx database dbserver integrity )

In uccx servicability page , DB service is INSERVICE.

We have planned for a reboot tonight but it happens when ever I try to download prompt folder which has many promtps in it.

Thanks

Sathya

[Deepak Rawat]

There will definitely be some delay in downloading the complete folder depending on the number of prompts stored inside it opposed to download a single prompt file.

If the delay is also there while downloading a single prompt then I would see it as an issue and that too if the behavior is same on multiple PCs across the network else ignore it.

Regards

Deepak